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The Talent Challenge in a Digital Age - And How to Overcome It

PricewaterhouseCoopers (PwC)’s 21st CEO Survey, “The Talent Challenge: Rebalancing skills for the digital age”, reveals top concerns from executives in today's increasingly digital world.

The Talent Challenge in a Digital Age - And How to Overcome It

Recruitment for tech talent is increasing, but the 1,200+ CEOs surveyed around the world are worried about the speed of technological change and the resulting skills gap.

Highlights from the report

  • More than half (54%) of CEOs say they plan to increase headcount in the next 12 months, up from 52% in 2017
  • Only 47% of CEOs are clear on how automation can improve customer experience
  • 76% see technological change as a threat to their growth prospects with 38% extremely worried (up from 29% 12 months ago)
  • 82% of insurance CEOs say that technology will disrupt their sector in the next five years, compared with 64% of all CEOs and just 43% of those in the hospitality and leisure industry
  • 1 in 7 CEOs say they plan to cut headcount due to automation (up from 1 in 8 in 2017) 
  • 80% of CEOs say they’re worried and 38% are extremely concerned about the availability of digital skills
  • 76% are concerned about the lack of digital skills (22% are extremely concerned) within their own workforce 

5 recommendations for CEOs to move forward

  1. Give workers clarity on what automation and AI means for them
  2. Focus on the skills people have, not just the jobs they do
  3. Take control of reskilling
  4. Get the people experience right
  5. Transparency builds trust
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