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Report: Today's Workers Demand Better Technology

A recent report from Harvard Business Review Analytic Services and Insight Enterprises titled The Connected Workforce: Maximizing Productivity, Creativity, and Profitability dives into why CIOs must find ways to align IT to strategic direction and transform the business.

Report: Today's Workers Demand Better Technology

“The workforce is increasingly tech-savvy and accustomed to highly personalized user experiences. Coupled with the fact that legacy systems are keeping modern technology out of the hands of employees, organizations have a real opportunity to tackle an IT strategy that helps them manage their IT better, facilitate transformation and create an IT environment that improves employees’ ability to do their jobs well,” said David Mayer, vice president and general manager, Connected Workforce at Insight.

Key findings from the report:

  • More than 9 in 10 respondents say their end-user computing systems and technology have led to productivity improvements within their organizations, including 54% who say their technology has helped “to a great extent"
  • Nearly 4 in 10 say their technology makes it difficult or time-consuming for employees to access core business data or applications without enlisting the help of someone from IT or finance
  • A third of respondents say their technology makes it harder, not easier to collaborate
  • Companies with a high degree of connectivity are more than twice as likely to report a better market position than their peers
  • 40% of highly connected companies say their revenue grew more than 10% over the past two years, versus only 29% of those with poor connectivity
  • 58% of respondents say their organization’s technology offerings factor into a candidate’s decision to take the position, while 51% say outdated and inadequate office technology impedes their ability to retain employees with high-value skills and experience
  • The primary hurdle to arming the workforce with the best technology is budget (55%), followed by on-premise legacy systems that don’t mesh easily with new tech (44%) and security concerns (34%)
  • Nearly a third believe IT is too busy supporting legacy tech to introduce new technology
  • Respondents identified four key barriers to using technology to connect and collaborate: disparate information systems across the organization (44%), lack of training and education for employees (40%), lack of the right tools (37%) and IT support/budget/resources (37%)

Another key argument was that IT departments need to be agile in their planning, with a backlog of projects ready to be executed but with constant prioritizing of the most important ones. As one survey respondent noted, “Poor IT planning makes internal users apprehensive to work with new products.”

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