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Zendesk Administrator

  • Location: Irving, 75063
  • Salary: $59.38 - $64.38 / hour
  • Job Type:Contract

Posted about 2 months ago

Position: Zendesk Administrator
Location: Irving, TX
Term: 6 months

Day-to-Day Responsibilities:
  • Manage instances across multiple brands.
  • Supporting day-to-day Helpdesk operations and integrations.
  • Help standardize and optimize configurations by utilizing best practices and lead initiatives of integrations with other applications within the company.
  • Monitor performance of automation, triggers, and workflows within the instance.
  • Monitor and use performance data to identify pain points and efficiency opportunities.
  • Maintain and manage the backlog of operational and functionality enhancement requests and work with internal stakeholders and vendors to ensure prioritization and alignment with the business.
  • Identify and test any assumptions related to the Helpdesk platform.
  • Integrate additional apps and 3rd party systems as dictated by business needs.
  • Maintain subject matter expertise and historical documentation of Helpdesk enhancements and releases.
  • Establish and maintain operating procedures for the administration of the platform that is consistent with overall company policies and guidelines.

Is this a good fit? (Requirements):
  • 3+ years of Helpdesk or similar Administration experience.
  • In-depth knowledge of ticketing, live channel support systems, and API/App Integrations.
  • Excellent communications, analytical and teamwork skills.
  • Ability to work cross functionally with customer success, engineering, and product teams.
  • Ability to deal with ambiguity in a rapidly changing business environment, resolve problems and offer impacting solutions.
  • Ability to translate business requirements into technical deliverables.
  • Able to communicate vision, strategy, and statuses of projects to leadership and internal stakeholders.

Even better if you have:
  • Zendesk certifications or similar.
  • Zendesk App Development & API Experience.

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Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see MatrixRes.com/Benefits for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.