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Wavespace AV/Technology Support Specialist

  • Location: Atlanta, 30308
  • Salary: $29.04 - $33.19 / hour
  • Job Type:Contract

Posted 17 days ago

Come work for this global leader in assurance, tax, transaction, and advisory services to be a part of building a better working world for customers and communities.

Position: Wavespace AV/Technology Support Specialist
Location: Atlanta, GA 30308
Term: 3 months

Day-to-Day Responsibilities:
  • Assists with local on-site and off-site support for firm-sponsored wavespace functions/meetings, including a deep understanding and knowledge of network infrastructure, lab/wavespace internal networks, and the company’s network.
  • Assist with the deployment of hardware and software to end users (including the installation, configuration, and testing of more complex firm hardware).
  • Assist with provisioning and de-provisioning processing, including setting up of hardware/software for the wavespace support team
  • Assists with (or coordinates) the repair of end-user hardware and/or lab hardware and the reinstallation of software as necessary to resolve end-user incidents as well as wavespace specific technologies (e.g. MS Surface Hubs, iPads, Microsoft Surface tablets, Digital Signal Processors, Microphone systems, wireless presentation systems, etc.) including the maintenance of these technologies
  • Support of technology applications including MURAL, Miro, Zeetings, Mentimenter, Co Create, and others, etc. (Additional applications – BlueJeans, Skype, Webex, Teams).
  • AV components – Screens; Projectors; Audio/Visual matrix; Digital Signal processors; Cameras, Oblong, etc., Additional AV Components – Raritan(KVM), Box computers, NVX Endpoints, ChromeSticks, Analog Way, and 360 Cameras.
  • Support AV software – VENTUZ, Light Key (Astera Lights, Titan Lights), Appspace, Crestron, QSYS, Git Bash, Solstice, OSC Designer, and analog way.
  • Support Lab-specific hardware - Samsung Flip, MS HoloLens / Oculus Rift; 3D Printer, Digital fabrication machines. Additional Hardware – Oculus Go, Surface Studio, Drones
    • Operating System Support – Windows 10, Apple Mac OS (Both the company’s LOADSET and consumer) at an Intermediate Level.
  • Maintain on-site servers for event use (Value Creation Tool) – Windows Kiosk mode and Kiosk mode on iPads
  • Communicate and manage relationships with vendors.
  • Track and resolves all related Incidents and Service Requests in Ticket Management System, identifying sources and trends of technical problems to prevent future occurrences.
  • Under minimal supervision, provides after-hours service for escalated issues from the Service Desk, Team Lead, or wavespace stakeholder.
  • Maintain a thorough understanding of the company’s Technology organization and service offerings in order to identify how best to address end-user technology needs and incidents.
  • Understand the Firm’s business and organization sufficiently to anticipate and resolve end-user technology issues that affect the productivity of Firm personnel.
  • Understand and interpret specialized network configurations (IE-enablement of Aircast for IOS devices on the network)

Is this a good fit? (Requirements):
  • Bachelor’s degree in computer science or a related discipline, or equivalent work experience.
  • 5+ years of experience in support of IT products.
  • Extensive technical expertise in various facets of PC support, which may include PC applications, hardware, tools, utilities, networking, and telecommunications.
  • Excellent interpersonal, communication, organizational, and project management skills.
  • Ability to simultaneously work on multiple projects or assignments in a fast-paced and highly challenging environment.
  • Able to work effectively with high-level customers and other management personnel.
  • Knowledge in utilizing NAS capabilities and secure storage.
  • Able to analyze network issues and report appropriately to have addressed quickly (IE – cisco proprietary)

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Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see MatrixRes.com/Benefits for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.