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Wavespace AV/Technology Support Specialist

  • Location: Albany, 10001
  • Salary: $32.89 - $37.89 / hour
  • Job Type:Contract

Posted 17 days ago

Come work for this global leader in assurance, tax, transaction, and advisory services to be a part of building a better working world for customers and communities.

Position: Wavespace AV/Technology Support Specialist
Location: New York, NY 10001
Term: 3 months

Day-to-Day Responsibilities:
  • Assists with local on-site and off-site support for firm-sponsored wavespace functions/meetings, including a deep understanding and knowledge of network infrastructure, lab/wavespace internal networks, and the company’s network.
  • Communicate and work with fellow specialists, wavespace personnel, and key stakeholders to deliver the best experiences to our clients.
  • Communicate and manage relationships with vendors.
  • Management and upkeep of location networking infrastructure
  • Engage with various technology teams in EY to analyze and resolve networking issues
  • Management of various technologies found in a wavespace, (MSFT Surface Hubs, Surface Studios, iPads, etc.).
  • Managements of AV technologies (Crestron, Video walls, Projection Walls, AV Matrix, Cameras, Digital Signage, Microphone systems etc)
  • Support variety of standard applications used during meetings (Mural, Miro, Mentimeter, etc).
  • Support various video conferencing software for client meetings, (MSFT Teams, Zoom, WebEx, BlueJeans).
  • Maintain a thorough understanding of the company’s Technology organization and service offerings in order to identify how best to address end user technology needs and incidents.
  • Understand the Firm’s business and organization sufficiently.

Is this a good fit? (Requirements):
  • Bachelor’s degree in computer science or a related discipline, or equivalent work experience.
  • 5+ years of experience in support of IT products.
  • Extensive technical expertise in various facets of PC support, which may include PC applications, hardware, tools, utilities, networking, and telecommunications.
  • Excellent interpersonal, communication, organizational, and project management skills.
  • Ability to simultaneously work on multiple projects or assignments in a fast-paced and highly challenging environment.
  • Able to work effectively with high-level customers and other management personnel.
  • Knowledge in configuration and deployment of new hardware/software that will be utilized for session/location.
  • Knowledge in a variety of applications (Analog Way, VENTUZ, LightKey, Appspace, QSYS, Solstice).
  • Knowledge of a variety of operating systems (Win10, Win11, MacOS) for OEM and enterprise deployment.
  • Knowledge of using ServiceNow for ticket tracking, KB documentation, and various tasks.
  • Ability to lead and manage calls to execute troubleshooting steps and deployment.
  • Ability to rapidly learn new hardware and software optimize sessions at wavespace location.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.