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UX Researcher

  • Location: Charlotte, 28262
  • Salary: $53.2 - $58.75 / hour
  • Job Type:Contract

Posted about 1 month ago

Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package!

Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Position: Lead Design Research & Strategy Specialist
Location: CHARLOTTE, North Carolina, 28262
Term: 12 months

  • Day-to-Day Responsibilities:
  • Lead complex initiatives through research and creativity. Investigate behaviors to derive potential strategies to help engage customers.
  • Use words and research define a subtle path to a comprehensive problem with powerful narratives.
  • Lead the team to create new optic designs to inspire and address internal partners and engage external clients.
  • Collaborate and consult with peers, colleagues and mid-level to experienced managers to create strategies to engage the customer.

Is this a good fit? (Requirements):

  • 6+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting.
  • 6+ years of experience conducting usability testing and usability research.
  • 6+ years of experience designing, conducting and analyzing both quantitative and qualitative research studies.
  • 5+ years of Website or Application Design experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

  • Experience with a variety of research methods, including 1-on-1 interviews, card sorts, RITE, unmoderated remote/online, and field studies.
  • Experience with the user-centered design process including creating and/or using a variety of artifacts such as personas, scenarios, task flows, wireframes, journey maps, etc.
  • Experience with standard research tools including use of Optimal Workshop, Survey Monkey, User Testing, remote testing and observation tools (e.g., Webex, Skype, Zoom), etc.
  • Strong analytical skills with high attention to detail and accuracy.
  • Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of employees.
  • Excellent verbal, written, and interpersonal communication skills.
  • Knowledge and understanding of Agile.
  • Master or Doctoral degree in the areas of Human-Computer Interaction (HCI), Human Factors, Psychology or Engineering.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.