Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package!

Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Position: Lead Design Research & Strategy Specialist
Location: CHARLOTTE, North Carolina, 28262
Term: 12 months

Day-to-Day Responsibilities:
Lead complex initiatives through research and creativity. Investigate behaviors to derive potential strategies to help engage customers.
Use words and research define a subtle path to a comprehensive problem with powerful narratives.
Lead the team to create new optic designs to inspire and address internal partners and engage external clients.
Collaborate and consult with peers, colleagues and mid-level to experienced managers to create strategies to engage the customer.

Is this a good fit? (Requirements):

6+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting.
6+ years of experience conducting usability testing and usability research.
6+ years of experience designing, conducting and analyzing both quantitative and qualitative research studies.
5+ years of Website or Application Design experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

Experience with a variety of research methods, including 1-on-1 interviews, card sorts, RITE, unmoderated remote/online, and field studies.
Experience with the user-centered design process including creating and/or using a variety of artifacts such as personas, scenarios, task flows, wireframes, journey maps, etc.
Experience with standard research tools including use of Optimal Workshop, Survey Monkey, User Testing, remote testing and observation tools (e.g., Webex, Skype, Zoom), etc.
Strong analytical skills with high attention to detail and accuracy.
Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of employees.
Excellent verbal, written, and interpersonal communication skills.
Knowledge and understanding of Agile.
Master or Doctoral degree in the areas of Human-Computer Interaction (HCI), Human Factors, Psychology or Engineering.