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User Experience Researcher

  • Location: Alpharetta, 30009
  • Salary: 90.78
  • Job Type:Contract

Posted 2 months ago

Come work for this global leader in assurance, tax, transaction, and advisory services to be a part of building a better working world for customers and communities.
Position: User Experience Researcher 
Location: Alpharetta, GA 30009
Term: 6 Months 

Day-to-Day Responsibilities:
  • Lead the design and execution of traditional research activities (e.g., surveys, interviews); while also including more User Experience-focused research methods such as usability testing, ethnographies.
  • Consult on research and feedback needs with internal clients; determine methods consistent with business and customer goals and objectives.
  • Lead the design of the research instrument which pursues truth and results in knowledge creation while mindful of participant time.
  • Facilitate the development and execution of research method.
  • Create meaningful, action-oriented knowledge; producing professionally packaged research results.
  • Track and report on product performance issues and resolutions closing the research loop with product teams.
  • This opportunity includes running global research studies in the employee productivity space which has far-reaching impact contributing to the company’s vision of creating a better working world.
  • The majority of work is able to be successfully completed virtually even when offices are open.
  • We support a global employee base. It may be necessary to occasionally participate in meetings/research sessions outside of typical working hours. However, we offer the flexibility needed to maintain appropriate work-life balance.

Is it a good fit? (Requirements):
  • 5-7 years experience in the field of customer/user experience; with an emphasis on research and customer feedback.
  • Mature knowledge and experience in quantitative and qualitative research methods such as surveys, ethnographies, usability testing, card sorting, etc. With experience executing large market-level surveys. [examples requested]
  • Confident and credible speaking and presentation skills.
  • Polished and professional written communication skills e.g., writing plans and testing results and trends. [examples requested]
  • Bachelors in Market Research, Human Factors, Interaction Design, Usability Engineering related field.
  • Broad knowledge and understanding of data visualization systems e.g., PowerBI, Tableau, and Spotfire.
  • Familiarity and comfort with basic statistics.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.