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Technology Support Specialist

  • Location: Charlotte, 28202
  • Salary: $32.05 - $32.05 / hour
  • Job Type:Contract

Posted 12 days ago

Position: Technology Support Specialist
Location: Charlotte, NC 28202
Term: 12 Months
 
Day-to-Day Responsibilities:
  • Act as a sub-area or national resource in On-site (OSTS) applying technical knowledge to develop and implement solutions to complex technology issues.
  • Laptop troubleshooting, maintenance and administration.
  • Apple MacBook support and troubleshooting.
  • Apple iOS and Android device support; setup and configuration.
  • Knowledge and understanding of HP, Xerox and Canon print devices.
  • Anticipate and respond to complex technology support issues.
  • Strong knowledge and understanding of Win10, Office 365.
  • Instant Messaging tools; TEAMs.
  • Excellent customer service skills, meeting with users in person to resolve complex technology issues.
  • Ability to perform root cause analysis to quickly recover from service interruptions and to prevent recurring problems.
  • Analyze the impact of decisions, and guides others through the solution process in order to satisfy customer, OSTS and Firm needs and objectives.
  • Provide meaningful contributions to team efforts to enhance overall departmental effectiveness.
  • Leverage multiple resources or coordinating with other teams in order to meet customer needs.
  • Facilitate the implementation and support of defined EY Technology solutions.
  • Communicate system updates to customers as required.
  • Coordinate, track, and maintain inventory.
  • Document and track the status of inquiries coordinate appropriate responses and follow-up to ensure customer satisfaction using Service Now
  • Perform software and Firmware upgrades and testing as needed or part of an initiative or project.
  • Use root-cause analysis, and troubleshooting at the operational level, work to proactively identify technical and support problems and solutions to prevent future occurrence.
  • Participate in postmortem analysis of significant projects or events, sharing best practice techniques and solutions.
  • Share solutions throughout Global IT using appropriate channels. Familiar with Yammer, SharePoint and other collaboration tools.
  • Provide technical guidance and consult with EY customer stakeholders.

Is it a good fit? (Requirements):
  • Degree in Computer Science or a related discipline; or equivalent work experience in IT Support
  • Approximately 1-3 plus years of experience in support of IT products
  • Technical expertise in various facets of PC support, which may include PC applications, hardware, tools, utilities, networking, telecommunications
  • Excellent interpersonal, communication and organizational skills
  • Ability to simultaneously work on multiple projects or assignments in a fast-paced and highly challenging environment
  • Able to work effectively with high level customers and other management personnel
  • Excellent Customer Service skills.

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Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re a top 15 U.S. IT staffing firm and why our consultants rate us well above the industry average. People come to us for a job, and stay with us because of our top-notch consultant care.

For hourly W2 contract roles, MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options. Please see https://www.matrixres.com/consultants-overview/benefits-and-payroll for more information. For direct hire placement with our clients, benefits will be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.

MATRIX is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.