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Technology Production Support Analyst

  • Location: Tampa, FL, 33610
  • Job Type:Contract

Posted about 2 months ago

Terrific 12+ month opportunity in Tampa, FL for a Technology Production Support Analyst.  Will be responsible for all aspects of the Software Development Life Cycle (SDLC) including: 

•    Provide analytical, technical, business and/or management expertise to the group. 
•    Respond to and resolve issues beyond standard management requests.
•    Use independent judgment to make decisions where no clear precedents exist.
•    Follow Citi Technology “people practices”, including long and short-term career development for employees, mobility process, and diversity.

Client Management: 
•    Very critical to establish close and trustful partnership with clients on all levels. 
•    Advise Clients on technical aspects of project (all phases).
•    Support clients and SMEs in SIT and UAT.
•    Support and troubleshoot clients and SMEs reported Production issues. 

Resource Management: 
•    Day to day interaction with project team 
•    Provide support to Technology Management resources on specific project efforts.

Project Administration: 
•    Drive SDLC process 
•    Involved with day-to-day discussions of project issues / interact with management and team members 
•    Make strategic recommendations to senior manager 
•    Assist the technology manager with budget and headcount planning 
•    Other task as assigned by management 

•    3+ years of experience as a help desk analyst. 
•    Must be proficient in T-SQL and PL/SQL
•    Excellent communication skills with the ability to interact at all levels of the organization
•    Banking, risk management or compliance experience.
•    Strongly prefer certifications, including in project management.
•    Excellent verbal and written communication skills.
•    Prefer a Bachelor’s degree.
•    Second language proficiency is a plus.
•    Prefer international team environment experience.