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Technology Administrator

  • Location: Jacksonville, 32219
  • Salary: $47 - $60 / hour
  • Job Type:Contract

Posted about 1 month ago

Position: Technology Administrator
Term: 6 months
Location: Jacksonville, Florida

As part of the TechOps EUS (End User Services) Team, the position will provide advanced site support for end user-related issues and requests. This includes installing, diagnosing, repairing, maintaining, and upgrading hardware and software related technologies. The position will be a contact for end users to receive support even if the issue is not within their direct area of responsibility. The position is expected to seek resolution on behalf of the customer and provide superior customer service while doing so. The work will be performed in person, on-site, at the client's Westlake Processing facility. Monday- Friday 6am-2:30pm, some Saturday and on-call rotation may apply.

Responsibilities
  • Participate in high performance team and contribute to team’s goals and objectives.
  • Apply advanced understanding of technology products and services to assist internal users. Identify and research end user questions and problems, and provide appropriate services, repairs, training, and/or follow up.
  • Manage relationships with vendors and managed service providers by ensuring assigned tasks are completed on schedule and with accuracy.
  • Identifies deficiencies in the solutions they are responsible for and works with the appropriate teams to improve.
  • Anticipate future technical impacts and proactively implement solutions
  • Provide superior customer service through:
    • Interacting with other internal departments and external partners to resolve customer issues and accommodate customer requests.
    • Maintaining customer relationships across all lines of business for daily operational issues and requests.
Qualifications
  • 5 years' experience or equivalent associate in science degree
  • Site support experience including related infrastructure technologies and complete site accountability
  • Self-motivated individual with desire to enhance their knowledge and continually develop their skillset
  • Strong customer service skills
  • Strong written and verbal communication skills at all levels (i.e., Executives and High-Touch Specialty Departments)
  • Able to multitask and operate in a fast-paced support break/fix environment
  • Ability to quickly diagnose and resolve customer computer related issues
  • Ability to work on tasks independently and assess and execute with minimal direction
  • Ability to lift computer equipment
  • Ability to work with and manage vendors and managed service providers
  • Ability to serve as an escalation point for co-workers and single point of contact within IT (Information Technology) for an entire site
  • Understanding and application of service management methodologies
  • Understanding of current technologies and best practices in the information technology industry
  • Positive team attitude with ability and desire to help the team continually improve
  • Industry certifications are a plus
  • Some travel required
  • Event support is a plus
Technical Skills
  • Hardware - PC, Laptop, Apple, VoIP Desk Phones, Telecom wiring, Printers, Peripheral equipment, Wireless Access Points
  • Operating Systems - Windows and Mac OS variants
  • Specific Technology Products - Ethernet and voice/data cabling, networking and TCP/IP concepts, Apple mobile devices (iPhone/iPad), thin client hardware, Active Directory administration/troubleshooting, Intune and group policy troubleshooting, hardware imaging
  • Applications - O365, Visio, Project, Edge, Citrix XenApp, Citrix XenDesktop, and Adobe products
  • Specific skills – not required, but a plus:
    • Intune
    • PowerShell Scripting (administrative tasks)
    • Meraki Wireless Access Points
    • Cloud-based VOIP administration
    • Citrix XenDesktop
    • MacOS
    • Audio and Video Conference Hardware

 

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Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re a top 15 U.S. IT staffing firm and why our consultants rate us well above the industry average. People come to us for a job, and stay with us because of our top-notch consultant care.

For hourly W2 contract roles, MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options. Please see https://www.matrixres.com/consultants-overview/benefits-and-payroll for more information. For direct hire placement with our clients, benefits will be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.

Motion Recruitment Partners is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.