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Technical Writer (Remote)

  • Location: Memphis, 38125
  • Salary: $40.86 - $40.86 / hour
  • Job Type:Contract

Posted 3 months ago

Position: IT Software Documentation Specialist (Remote)
Location: Memphis, TN 38125 - Remote
Term: 12 months

Day-to-Day Responsibilities:
  • Create and maintain software, technical, online and help systems documentation, reference and maintenance guides, Web pages, articles, brochures, and other information using diverse communication and publication methods.
  • Create documentation for software release enhancements.
  • Ensure internal and external communication of pertinent enhancements.
  • Research, writes, edits, and maintains various forms of media regarding software enhancements, technical procedures, processes, and other information.
  • Interprets highly technical and intensive notes and transforms into user-friendly and easy-to-understand documentation.
  • Writes technical communications and documentation involving discussions on subject matter with programmers and other experts to become more knowledgeable and familiar with company software and technology.
  • Creates, edits and designs content for various Web sites - Internet, Intranet and Online Help.
  • Contributes creative skills as needed for:
    • Writing special interest and employee relations articles.
    • Designing and creating brochures, guides, publications, internal and external communications, report samples, promotional materials.
    • Graphic designs for illustrations, charts and photographs included in publications.
    • Other assignments as needed.
  • Assists other departments with technology-related projects by writing, editing, and reviewing creative materials as well as providing information and direction.
  • Performs other duties as assigned.
  • Supports the organization's quality program(s).
  • Travels as required.

Is this a good fit? (Requirements):
  • High School Graduate/GED.
  • 5 years of related experience as an IT Software Documentation Specialist.
  • 2 years of Technical Writing Experience.
  • Good knowledge of technology verbiage for documentation of procedures and directions for usage.
  • Strong communication skills including accurate spelling and use of the English language in both written and oral communications.
  • Good knowledge of how to locate and identify essential information.
  • Technical, analytical, and interpretive skills.
  • Strong organizational skills.
  • Excellent interpersonal skills.
  • Excellent negotiation skills.
  • Creative, innovative and detail oriented.
  • Ability to keep abreast of technical communications trends.
  • Ability to work in a team environment.
  • Ability to perform multiple tasks and set priorities.
  • Ability to meet or exceed Performance Competencies.

Even better if you have:
  • Bachelor's degree in English, Communications, Journalism, or related field from an accredited college or university.
  • Technical and claims industry experience particularly in RoboHelp, Adobe Acrobat, Adobe PageMaker, FrontPage, Paint Shop Pro, Adobe Photoshop, and Microsoft Office.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.