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Technical Support

  • Location: Charlotte, 28262
  • Salary: 19.25
  • Job Type:Contract

Posted about 1 year ago

Terrific Contract Opportunity with a FULL suite of benefits!

As one of the largest financial institutions in the world, our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Position: Technical Support
Location: Charlotte, NC 28262
Term: 3 months

Day-to-Day Responsibilities:

  • Handle technical troubleshooting calls
  • Provides technical systems support and servicing to Treasury Management clients, supporting moderate to complex ecommerce products and services.
  • Serves as the first point of client contact in providing support for routine technical questions and issues related to assigned applications, systems, products and services.
  • Examples include inquiries regarding systems status and connectivity, application workflow, and technical mechanics of Treasury Management products and services.
  • Uses various applications to troubleshoot and restore customer product functionality. Acts as a liaison between client and internal parties (client services, sales and relationship management, technology) to coordinate satisfactory resolution of technical issues.


Is this a good fit? (Requirements):

  • Previous experience working in a Help Desk environment.
  • Understanding of computer networking, including but not limited to local area networks, wide area networks, internet service provision, internet protocol, local machine and group security policies, firewalls and web proxy, content filtering.
  • Advanced understanding of end-use operating systems, including Windows 7 and Apple OSX. Advanced understanding of commercial web browsers such as Internet Explorer, Firefox, Google Chrome and Safari. 
  • 2+ years of experience in one or a combination of the following: technical support, e-commerce application support, or e-commerce development experience
  • 1+ year of direct end-user support or customer service experience

Desired Qualifications

  • 4 year degree in business or technology related field, CompTIA A+ certification, Microsoft Certified Professional (MCP),Apple IOS certification, Network +, etc.
  • Two years of experience requested.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see MatrixRes.com/Benefits for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.