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Technical Support

  • Location: Richmond, 23219
  • Job Type:Contract

Posted about 1 year ago

Terrific Long-Term Contract Opportunity with a FULL suite of benefits!


Position: Technical Support 
Location: Richmond, VA 
Term: 12 months

Day-to-Day Responsibilities:

Once restrictions are lifted, candidates may be required to regularly work onsite.

Support at Level 3

Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams.

Skill in the use of Gmail. Skill in troubleshooting tools and managing and administering desktops and wireless devices. 

Ability to communicate effectively verbally and in writing with individuals and groups.

Experience working with help request tracking and reporting tools. Strong Customer Service skills that include a customer first attitude. Position is responsible for agency-specific end user support throughout. 

Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner.

Troubleshoot hardware and software issues.

Understanding Knowledge Bases.


Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.