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Technical Support

  • Location: Carrollton, 21401
  • Salary: $35 - $36 / hour
  • Job Type:Contract

Posted 14 days ago

Title: Technical Support
Term: 12 Months
Location: Annapolis, MD

Long term contract opportunity in Annapolis, MD for a Technical Support. 

Day-to-Day Responsibilities:
  • Monitors network management system and engages telecom providers to drive restoral efforts.
  • Tracks incident details and keeps information updated in the incident management tool in a timely manner with accurate information.
  • Solves systems and network problems/questions with limited scope and complexity.
  • Applies technical knowledge to oversee high availability IP networks, messaging systems, and Air to Ground data communications equipment and systems.
  • Identifies resolutions of routine technical queries from client CAS customers and CAS Business Units.
  • Takes guidance from other team members or management to resolve less routine issues.
  • Works with Senior Team Members to resolve moderate to complex issues with critical customer services. May take the lead role in resolving less complex issues.
  • Uses discretion to interpret and apply established processes. Errors could cause prolonged or wider spread failures.
  • Monitors and troubleshoots system performance, troubleshoots, resolves, or escalates network issues.
  • Understands deployment, configuration, and maintenance routines and develops tools to make the process more efficient.
  • Participates in network solutions design and configurations.
  • Analyzes issues and provides customers with guidance to resolve problems, this includes great focus and attention to details.

  • Network+ Certification
  • Knowledge of TCP/IP networking protocols, computer hardware and software interconnection and interfacing.
  • Knowledge and understanding of ITIL/ITSM concepts and practices.
  • Experience troubleshooting Cisco devices.
  • Experience with HSRP/BGP routing protocols.
  • This position requires AA/AS degree or other 2-year post high school training with a minimum of 1-2 years of relevant experience OR
  • HS Diploma/GED with 2 years of experience

Preferred Qualifications:
  • CCNA Certification
  • Knowledge of Remedy, Netcool, Office 0365, ServiceNow

About our client
Our client is a multibillion-dollar company that provides technologically advanced solutions for global aerospace and the defense industry. With over 68,000 employees they can continue their legacy of quality, trust, and customer service. If you want to work with the most innovative and passionate people and soar together, apply today.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.