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Technical Support

  • Location: Palmetto, 30339
  • Salary: $23 - $27 / hour
  • Job Type:Contract

Posted 8 months ago

Our established client in the education field is seeking an experienced Technical Support Analyst for a long-term contract engagement. In this role, you will be supporting multiple sites.
Investigate, troubleshoot, and resolve hardware, software, network, and instructional technology incidents.


  • Provides assistance to users in troubleshooting IT technology.
  • Manages service requests through the ticketing system, meeting Service Level Agreements (SLA) including response time and resolution time.
  • Communicates bi-directionally regarding status of IT incidents and planned IT initiatives (such as online testing) to the service desk and technical support coordinators through the incident tracking software.
  • Assists with general maintenance to keep network running smoothly and with on-site network-related repair requests with service desk personnel.
  • Documents LAN wiring diagram including: wiring closet identification, wiring closet equipment configuration, and wiring drop identification.
  • Sets up new devices, workstations, print stations, and assignments to default printers.
  • Maintains data catalogue of inventory and performs record keeping functions of hardware locations, assignments, quantities, types and required repairs, including start-up and end-of-year processes.

Required Skills:

  • 5+ years of providing end user support in an enterprise level organization, administering a Windows or Mac computing environment, or working with WAN/LAN environments.
  • Experience supporting Office 365, hardware (desktop computers, laptops, tablets, smart phones) and peripherals (printers, projectors, smart boards, scanners, and digital cameras).
  • Experience supporting Windows 10.
  • Familiarity with IT support tools, such as Active Directory, Remedy or LANdesk.
  • SCCM experience is strongly preferred.
  • CompTIA A+ required; Technology certification(s) is a plus.

If this sounds like you, apply with MATRIX today!

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re a top 15 U.S. IT staffing firm and why our consultants rate us well above the industry average. People come to us for a job, and stay with us because of our top-notch consultant care.

For hourly W2 contract roles, MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options. Please see for more information. For direct hire placement with our clients, benefits will be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.

Motion Recruitment Partners is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.