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Technical Support

  • Location: Palmetto, 30339
  • Salary: 25.0
  • Job Type:Contract

Posted 20 days ago

Our established client in the education field is seeking an experienced Technical Support Analyst for a long-term contract engagement. In this role, you will be supporting multiple sites.
Investigate, troubleshoot, and resolve hardware, software, network, and instructional technology incidents.

Responsibilities:

  • Provides assistance to users in troubleshooting IT technology.
  • Manages service requests through the ticketing system, meeting Service Level Agreements (SLA) including response time and resolution time.
  • Communicates bi-directionally regarding status of IT incidents and planned IT initiatives (such as online testing) to the service desk and technical support coordinators through the incident tracking software.
  • Assists with general maintenance to keep network running smoothly and with on-site network-related repair requests with service desk personnel.
  • Documents LAN wiring diagram including: wiring closet identification, wiring closet equipment configuration, and wiring drop identification.
  • Sets up new devices, workstations, print stations, and assignments to default printers.
  • Maintains data catalogue of inventory and performs record keeping functions of hardware locations, assignments, quantities, types and required repairs, including start-up and end-of-year processes.

Required Skills:

  • 5+ years of providing end user support in an enterprise level organization, administering a Windows or Mac computing environment, or working with WAN/LAN environments.
  • Experience supporting Office 365, hardware (desktop computers, laptops, tablets, smart phones) and peripherals (printers, projectors, smart boards, scanners, and digital cameras).
  • Experience supporting Windows 10.
  • Familiarity with IT support tools, such as Active Directory, Remedy or LANdesk.
  • SCCM experience is strongly preferred.
  • CompTIA A+ required; Technology certification(s) is a plus.

If this sounds like you, apply with MATRIX today!

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see MatrixRes.com/Benefits for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.