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Technical Delivery Manager

  • Location: Dallas, 75254
  • Job Type:Contract

Posted about 2 months ago

Title: Technical Delivery Manager – Business Systems

Role Purpose: The Technical Delivery Manager is responsible for leading the delivery of medium and large, strategic, and complex technology implementation projects. You will help to ensure that technical solutions are delivered effectively, aligned to our business and technology roadmaps and strategy, and that they deliver maximum value to our internal and external customers. The Technical Delivery Manager reports to the Director, IT Business Partner and interfaces directly with a business led PMO organization to deliver technically viable and robust solutions. The Technical Delivery Manager leads the day-to-day operation of cross-functional project teams comprised of technology resources with a focus on implementation quality in a high-performance culture.

 

Key Duties and Responsibilities:

  • Support the delivery of our technology transformation strategy in order to meet organizational goals and objectives, and to improve the quality of service delivered to business users and customers.
  • Manage cross-functional delivery teams of indirect reports comprised of business analysts, quality analysts, developers, and other technical team leaders and specialists in order to promote a culture of innovation and accountability.
  • Work directly with Project Managers from the business to coordinate the delivery of technology scope items in support of the over-arching project objective.
  • Liaise with functional architects, solution architects, technical teams (developers and analysts), and leadership employed by our company or in partnership with a systems integration partner.
  • Coordinate with BA, Development, and Quality teams across multiple programs and SI partners to ensure timeliness of deliverables.
  • Manage technical dependencies and roadblocks.
  • Coordinate with project team members and partners to ensure the right resources are working on the right tasks at the right time, with clear expectations of milestones and goals.
  • Lead project teams through problem solving by organizing, managing, and contributing to war rooms, defect triage, and general trouble-shooting calls and meetings.
  • Manage/lead the definition of user stories and the product backlog.
  • Understand user requirements and ensure that solutions are delivered consistently with high quality.
  • Work with product owners to prioritize requirements and schedule them for release across multiple phases and sprints.
  • Work with key stakeholders to develop estimates for technology implementation.
  • Coordinate the availability and use of multiple lower environments with multiple development work streams converging into a single path-to-production.
  • Work with the Configuration Management team to coordinate code builds from multiple code branches into multiple lower environments and, ultimately, into a single production environment.
  • Develop and maintain effective ways of working throughout the department and organization.
  • Provide oversight and leadership to define the QAT and UAT testing strategy and plan.
  • Create and maintain a professional culture within the team wherein individuals take ownership of and focus on delivering excellence, quality and value for our customers and our business.
  • Ensure that the quality and technical approach taken by teams aligns with our company’s business and technology strategy, and that projects are delivered with an eye toward value, flow, and quality.
  • Ensure that the financial impact is considered at each stage, including TCO, while adhering to the PMO framework and standards.
  • Maintain detailed application and domain knowledge to support project delivery teams.
  • Work with the delivery team to identify and quantify impact resulting from changes to the project scope and schedule baseline, and to raise awareness of the impact to the Project Manager.
  • Coordinate IT governance processes (ARB, SRB, and CAB) in accordance with our corporate IT change control policies.
  • Prepare the deployment plan and go-live checklist for the delivery of technical projects.
  • Lead/direct go-live activities and facilitate the transfer of knowledge to the Production Support team.

Leadership & Management:

  • Lead and develop high performing teams, supporting Agile/Hybrid Waterfall working practices.
  • Use Agile/Hybrid Waterfall methodologies to maintain a strong focus on delivery priorities, accountable for delivery of projects, and swiftly responding to changing requirements.
  • Promote resilience and responsiveness in the organization by being open and honest about challenges, and the actions required to address unexpected developments.
  • Identify, manage and seek to resolve technical risks and issues against business requirements, and drive troubleshooting sessions.
  • Understand the various phases of the software delivery lifecycle including defining requirements, development, testing, and configuration management. Use your understanding of these processes to improve process throughput by recommending process changes.
  • Gather and report detailed performance data against key indicators, to generate actionable improvements to the quality of service offered.
  • Mentor project team members on the consistent use of methods and approaches designed to increase velocity and reduce defects.
  • Keep up-to-date with latest technology and software development methodologies.

Desired Skills and Abilities:

  • Must possess a combination of technical depth, project management, and stakeholder management skills.
  • Self-sufficiency in problem solving and knowledge acquisition from resources throughout the company.
  • PMP Certification Required; SAFe Certified SCRUM Master certification preferred.
  • Expert project management, expectation management, and negotiating skills.
  • Process / workflow analysis and use case documentation, including cost/benefit and break-even analysis.
  • Effective at motivating a team of indirect reports.
  • Solid understanding of business fundamentals, such as capital budgeting, human resource planning across a large organization, and finance and operations.
  • Superb organizational and communications skills.

Title: Technical Delivery Manager – Business Systems

 

Role Purpose: The Technical Delivery Manager is responsible for leading the delivery of medium and large, strategic, and complex technology implementation projects. You will help to ensure that technical solutions are delivered effectively, aligned to our business and technology roadmaps and strategy, and that they deliver maximum value to our internal and external customers. The Technical Delivery Manager reports to the Director, IT Business Partner and interfaces directly with a business led PMO organization to deliver technically viable and robust solutions. The Technical Delivery Manager leads the day-to-day operation of cross-functional project teams comprised of technology resources with a focus on implementation quality in a high-performance culture.

 

Key Duties and Responsibilities:

  • Support the delivery of our technology transformation strategy in order to meet organizational goals and objectives, and to improve the quality of service delivered to business users and customers.
  • Manage cross-functional delivery teams of indirect reports comprised of business analysts, quality analysts, developers, and other technical team leaders and specialists in order to promote a culture of innovation and accountability.
  • Work directly with Project Managers from the business to coordinate the delivery of technology scope items in support of the over-arching project objective.
  • Liaise with functional architects, solution architects, technical teams (developers and analysts), and leadership employed by our company or in partnership with a systems integration partner.
  • Coordinate with BA, Development, and Quality teams across multiple programs and SI partners to ensure timeliness of deliverables.
  • Manage technical dependencies and roadblocks.
  • Coordinate with project team members and partners to ensure the right resources are working on the right tasks at the right time, with clear expectations of milestones and goals.
  • Lead project teams through problem solving by organizing, managing, and contributing to war rooms, defect triage, and general trouble-shooting calls and meetings.
  • Manage/lead the definition of user stories and the product backlog.
  • Understand user requirements and ensure that solutions are delivered consistently with high quality.
  • Work with product owners to prioritize requirements and schedule them for release across multiple phases and sprints.
  • Work with key stakeholders to develop estimates for technology implementation.
  • Coordinate the availability and use of multiple lower environments with multiple development work streams converging into a single path-to-production.
  • Work with the Configuration Management team to coordinate code builds from multiple code branches into multiple lower environments and, ultimately, into a single production environment.
  • Develop and maintain effective ways of working throughout the department and organization.
  • Provide oversight and leadership to define the QAT and UAT testing strategy and plan.
  • Create and maintain a professional culture within the team wherein individuals take ownership of and focus on delivering excellence, quality and value for our customers and our business.
  • Ensure that the quality and technical approach taken by teams aligns with our company’s business and technology strategy, and that projects are delivered with an eye toward value, flow, and quality.
  • Ensure that the financial impact is considered at each stage, including TCO, while adhering to the PMO framework and standards.
  • Maintain detailed application and domain knowledge to support project delivery teams.
  • Work with the delivery team to identify and quantify impact resulting from changes to the project scope and schedule baseline, and to raise awareness of the impact to the Project Manager.
  • Coordinate IT governance processes (ARB, SRB, and CAB) in accordance with our corporate IT change control policies.
  • Prepare the deployment plan and go-live checklist for the delivery of technical projects.
  • Lead/direct go-live activities and facilitate the transfer of knowledge to the Production Support team.

Leadership & Management:

  • Lead and develop high performing teams, supporting Agile/Hybrid Waterfall working practices.
  • Use Agile/Hybrid Waterfall methodologies to maintain a strong focus on delivery priorities, accountable for delivery of projects, and swiftly responding to changing requirements.
  • Promote resilience and responsiveness in the organization by being open and honest about challenges, and the actions required to address unexpected developments.
  • Identify, manage and seek to resolve technical risks and issues against business requirements, and drive troubleshooting sessions.
  • Understand the various phases of the software delivery lifecycle including defining requirements, development, testing, and configuration management. Use your understanding of these processes to improve process throughput by recommending process changes.
  • Gather and report detailed performance data against key indicators, to generate actionable improvements to the quality of service offered.
  • Mentor project team members on the consistent use of methods and approaches designed to increase velocity and reduce defects.
  • Keep up-to-date with latest technology and software development methodologies.

Desired Skills and Abilities:

  • Must possess a combination of technical depth, project management, and stakeholder management skills.
  • Self-sufficiency in problem solving and knowledge acquisition from resources throughout the company.
  • PMP Certification Required; SAFe Certified SCRUM Master certification preferred.
  • Expert project management, expectation management, and negotiating skills.
  • Process / workflow analysis and use case documentation, including cost/benefit and break-even analysis.
  • Effective at motivating a team of indirect reports.
  • Solid understanding of business fundamentals, such as capital budgeting, human resource planning across a large organization, and finance and operations.
  • Superb organizational and communications skills.