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Tech Support Operations Technician

  • Location: Phoenix, 85004
  • Salary: $30.28 - $34.60 / hour
  • Job Type:Contract

Posted 9 months ago

Come work for this global leader in assurance, tax, transaction, and advisory services to be a part of building a better working world for customers and communities.

Position: Tech Support Operations Technician
Location: Phoenix, AZ 85004
Term: 3 months

Day-to-Day Responsibilities:
  • Performs daily routine technical support. This professional consults with the supervisor for task prioritization and effectively apply technical knowledge.
  • Specializes in one or more areas, including support center/technology support, networking, telecommunications, help desk, and technology certification.
  • Assists others in the technology department, as needed.
  • Under direct supervision, provide after-hours service for escalated issues from the National Help Desk or supervisor.
  • Assist with the deployment of hardware and software to clients (including the installation, configuration, and testing of basic firm hardware).
  • Assist with new hire processing (account requests, verification, basic equipment configuration).
  • Perform basic software troubleshooting and hardware triage support.
  • Assist with the equipment and set-up for conference/meeting facilities, as directed.
  • Assist with off-site support for client functions/meetings.
  • Handle minor administrative functions such as moving and delivering equipment to clients.
  • Perform administrative tasks, such as changing passwords. Handle minor functions such as moves, adds, changes, etc.
  • Respond to customer inquiries concerning support requests, systems status, and network connectivity. Resolve hardware and software problems for firm-standard hardware/software.
  • Record inquiries, and repair/service requests.
  • Diagnose problems through research, isolation, and resolution steps using automated systems via Remedy.
  • Report problems with procedures and make suggestions for improvements.
  • Escalate to or consult with senior staff when a solution is unclear.
  • Coordinate, track, and maintain inventory, including software and documentation upgrades, distributions, and licenses.
  • Process firmwide requests for software and documentation.
  • Track software licenses to ensure that the firm does not violate its agreements, and work with Purchasing and Contracts departments regarding software licensing and maintenance issues.
  • Coordinate mass distributions, including on-site software duplication and documentation reproduction. Make recommendations to management regarding update and maintenance processes.
  • Perform administrative duties, as required.

Is this a good fit? (Requirements):
  • Bachelor's degree in Computer Science or a related discipline, or equivalent work experience.
  • 2 years of experience in technical support with working knowledge of a functional specialty.
  • Strong communication, interpersonal, organizational, and time management skills.

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Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re a top 15 U.S. IT staffing firm and why our consultants rate us well above the industry average. People come to us for a job, and stay with us because of our top-notch consultant care.

For hourly W2 contract roles, MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options. Please see https://www.matrixres.com/consultants-overview/benefits-and-payroll for more information. For direct hire placement with our clients, benefits will be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.

Motion Recruitment Partners is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.