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PC Technician

  • Location: Sunrise, 10018
  • Job Type:Contract

Posted 7 days ago

Join a mission-driven organization, where your work matters and a diversity of ideas and backgrounds are welcomed. We are seeking a Level 1 Systems Engineer to join our client for a contract opportunity. The Systems Engineer I installs, maintains, troubleshoots, and repairs computer systems; provides technical support for users; assists in submission and tracking of Incident and Service requests, and assists in the management, maintenance, and enhancement of systems.

What You’ll Do:

  • 80% of time is providing Help Desk Level 1 support of devices, networks, and applications; 20% of time is project based
  • Use Jamf and Intune to provision laptops and distribute packages
  • Onboard and Offboard accounts using Azure and Google Workspace
  • Support physical and virtual network infrastructure
  • Support AV in large meetings and webinars
  • Respond to applicable monitoring system alerts as primary resource, communicate issues as appropriate internally
  • Maintain documentation
  • Own issues and manage them in a logical and systematic manner
  • Remote diagnosis and resolution of incidents and service requests, including escalation to the appropriate internal team where the incident/service request cannot be resolved at 1st line
  • Accurately capture information when logging an incident or a service request, ensuring that troubleshooting steps are detailed and that >95% of logged incidents and service requests meet our internal quality checking criteria
  • Previous experience supporting Chrome Books a plus

Who You Are:

  • Bachelor’s degree or equivalent work experience
  • 1+ years of experience desired
  • Retail or other customer service based experience
  • MacOS and Windows 10 troubleshooting experience required
  • Experience with Azure or G Suite administration
  • Experience with Helpdesk ticketing systems
  • TCP/IP Network troubleshooting
  • A/V experience, including Zoom conference rooms, meeting, and webinar setup and troubleshooting
  • Experience configuring printers and print servers
  • Experience performing user management via LDAP or MS Active Directory
  • ACMT, HDI, ITIL, Network+ certifications a plus
  • A champion for End Users. (People First)
  • Thrives in a team environment. (One Team)
  • Strives to work smarter, not harder (Stay Curious)
  • A systematic troubleshooter
  • Sees advances in technology and changes in the business as opportunities to become more efficient or deliver better outcomes. 



 

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see MatrixRes.com/Benefits for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.