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System Support Analyst

  • Location: Charleston, 25314
  • Salary: $23 - $23 / hour
  • Job Type:Contract

Posted 14 days ago

Our client is a multibillion-dollar company that provides end-to-end managed services, technology and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Position: System Support Analyst
Location: Charleston, WV 25314
Hourly Rate: $23/hr.
Term: 9 Months Contract

Day-to-Day Responsibilities:
  • Provide support for all end user computing services on desktop, laptops and tablets the Windows 10 operating system.
  • Provide support for mobile devices, on the IOS operating system, including iPhones and iPads.
  • Provide support for printers, peripherals, audio visual equipment in meeting rooms.
  • Provide support for Microsoft 365 productivity tools.
  • Respond to and resolve incidents and service requests for workstation services.
  • Analyze incidents and escalate to other IS support teams as needed.
  • Document work logs and resolution of tickets in our ServiceNow system to ensure that the information is available to the rest of the End User Services team and the Service Desk.
  • Assist with developing Knowledge Base articles based on resolution of incidents.
  • Document team processes and procedures.
  • Participate in an after-hours on-call rotation.
  • Assist with Service Desk phone lines during peak periods.
  • Assist with problem management.
  • Other tasks as required.

Is it a good fit? (Requirements):
  • High School diploma or professional diploma in a technical discipline.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.