We are seeking a System Support Specialist with Windows, hardware, and deployment experience to join a small onsite team in Bloomfield. The ideal candidate should have experience in phone support, software installation, and troubleshooting hardware and software issues. Proficiency in Office 365 is also required. The candidate must be able to lift equipment, enter all work in the ticketing system and be a team player.
The contract is expected to last for 6 months but there is potential for it to go longer.
To be considered you should have 2-4 years of experience in installing, configuring, and resolving complex PC support issues. A high school diploma or equivalent is required. A+ certification highly desired.
This dress code for this contract is business casual with jeans allowed, free parking, and MATRIX offers a comprehensive benefits package including a choice of medical plans, dental, vision, life, disability, matching 401k and free training.
- Provide excellent customer service that will enhance and support operations and sales
- Must enter all work into ticketing system
- Install and configure replacement PCs and peripherals
- Must be able to perform physical duties related to PC deployments and repair (crawling under desks, packing/unpacking PCs, shipping of hardware
- Provide level 2 support for PCs, printers, scanners, aircards and PDA devices
- Assist the LAN/Server department with research and evaluation on a wide range of current and new PC products and technical information
- Perform on-sight technical PC support for corporate personnel
Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.
At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.
MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals. Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.
For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options. Please see MatrixRes.com/Benefits for more information.
For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.