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Support Analyst

  • Location: Irving, 75063
  • Job Type:Contract

Posted 9 days ago

Position: Support Analyst
Location: Irving, TX
Term: 12 months
 
Day-to-Day Responsibilities:
  • Provide L3 production support for 7QSR Application within the Organization.
  • Must be flexible to work in shift of 2 PM CST till 10 PM CST (with flexibility of on call support on weekends).
  • Reporting & tracking incidents in ticketing tool like JIRA, SNOW (Service Now).
  • Define and follow best proven support process for team.
  • Identify scope of work for automation minimize toil work to keep team productive.
  • Running Daily, Weekly, Monthly reports for Program needs.
 
Is this a good fit? (Requirements):
  • Minimum 5+ years of Production Support Experience.
  • Basic knowledge of Mobile based applications.
  • Knowledge on Mobile app architecture works. (Front end & backend)
  • Knowledge on running queries in MongoDB & SQL queries.
  • Mid-level knowledge of micro service Architecture.
  • Mid-level knowledge of AWS CloudWatch, Lambda function and other frequently used services in Cloud technology.
  • Subject matter expertise in general application and infrastructure support (incident, change, problem management, controls, monitoring production processing), ITIL framework, and Client standards and processes.
  • Good communication & leadership skills to drive team and coordinating with various stakeholders.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see MatrixRes.com/Benefits for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.