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Sr. ServiceNow Business Services Model Analyst

  • Location: Durham, 27707
  • Salary: $50 - $60 / hour
  • Job Type:Contract

Posted 4 months ago

Our Healthcare Insurance client is seeking a Sr. ServiceNow Business Services Model Analyst to join their team for a contract role!

Our client has over 5,000 employees and is the number 1 health insurer in the state of North Carolina, serving more than 3.89 million customers. Health care is changing, and our client is leading the way by providing innovative solutions that simplify the health care system, improve efficiency and outcomes, and help rein in costs. Our client is a not-for-profit with headquarters in Durham, NC.

Position: Sr. ServiceNow Business Services Model Analyst
Term: 6 + Months
Location: Remote, USA

Required Skills 

  • Must have VisioMS office, Service Now, Business Service Mapping and Modeling,
  • Bachelors degree and 3 years of analysis experience to include experience with research, process analysis, writing business requirements and business functional design. If no degree, 5 years of analysis experience as stated above
  • senior level 5-7 years experience

Desired Skills 

  • Prefer experience with both ServiceNow, Common Service Data Model, and Business Service/Service Offering Modeling
  • Healthcare Experience


  • Facilitate business interviews to establish business services/service offerings in alignment to ServiceNow’s Common Service Data Model (CSDM) standard and document/map them appropriately to other “upper tier” (i.e. App Service higher) portions of the CSDM
  • Clean, prep for upload, upload and verify data within ServiceNow which has been collected and mapped
  • Maintain their own stories and/or “tickets” within ServiceNow and assist other team members where necessary
  • Facilitate/maintain CSDM data once uploaded per business “area”’.  Note -  work is being facilitated by Business Capability Stacks; e.g. Digital Enablement, Claims Mgmt, Stakeholder Mgmt, IT Mgmt, Risk Mgmt    
  • Solid understanding and ability to translate and/or map Business Capabilities, Business Applications, Business Services, Service Offerings and Application Services together using existing source material (i.e. Business Capability Model, APQC Business process Model, Business Application List and details)
****To be eligible to contract at this client you must be able to pass a drug test and criminal background check.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re a top 15 U.S. IT staffing firm and why our consultants rate us well above the industry average. People come to us for a job, and stay with us because of our top-notch consultant care.

For hourly W2 contract roles, MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options. Please see for more information. For direct hire placement with our clients, benefits will be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.

Motion Recruitment Partners is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.