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Sr. IT Executive Support Engineer

Posted 11 days ago

Our Healthcare Insurance client is seeking a Sr. IT Executive Support Engineer to join their team for a possible contract-to-hire role!

Our client has over 5,000 employees and is the number 1 health insurer in the state of North Carolina, serving more than 3.89 million customers. Health care is changing, and our client is leading the way by providing innovative solutions that simplify the health care system, improve efficiency and outcomes, and help rein in costs. Our client is a not-for-profit with headquarters in Durham, NC.

Position: Sr. IT Executive Support Engineer
Term: 6 Months, Possible Contract to hire 
Location: Local to Durham, NC. Need to be available to work on campus with some remote work days.

Required Skills 

  • Bachelor's degree in computer science or engineering and 5 years of IT experience supporting Senior Leaders / VIP users. In lieu of a degree, 7 years of IT experience supporting Senior Leaders / VIP users.
  • Extensive knowledge of operating systems such as Windows 7/10, Mac OS and/or Linux.
  • Experience supporting Office 365 applications.
  • Experience with management tools such as SCCM, Parallels and/or JAMF.
  • Extensive experience with TCP/IP and troubleshooting network issues.
  • Networking skills required.

Desired Skills 

  • Previous project management experience
  • Experience developing automation solutions such as PowerShell, VBScript, etc. for repetitive tasks
  • Passion for technology and strong bias for action and results oriented.
  • Have knowledge and understanding of security and compliance standards.
  • Not Required but a plus to have. Certification Requirements: A+ / Network+ certifications

Provide executive level support and problem resolution with a high degree of customer service, technical expertise and timeliness for complex technical issues within support of workstation hardware, software, and mobile devices. Assist with ticket escalations for users.

  • Ensure end-to-end 2nd/3rd level operational support of Senior Executives, their Administrative Assistance and Board Members (SLT Members) for PC or Mac hardware/software, remote desktop management, system management, various applications, mobile phone, tablets, printers, audio/video conferencing, remote connectivity, LAN/WAN, procurement, audit/inventory thru phone and direct contact
  • Interact with and manage contractors/vendors/providers, when applicable, and ensure end to end accountability in all areas related to End User Support of SLT Members
  • Demonstrate high level customer satisfaction and maintain industry-leading support levels
  • Stay up to date on new technologies and trends; deploy new technology and services
  • Research, test and evaluate some of the newest tech in the industry
  • Provide exceptional problem-solving in support of identified SLT members as well as assisting with firm-wide projects
  • Install, configure and troubleshoot desktops, laptops and mobile devices
  • Provide concierge level support for SLT members supporting various technologies and working in conjunction with internal support and engineering teams
  • Prioritize and manage the Executive support issues/requests and provide weekly reporting of support issues to management
  • Provide continuous communication with users on progress and completion of requests/issue resolution
  • Maintain documentation for all Helpdesk and end user processes and procedures pertaining to VIP/Senior Management
  • Perform new hire installations, replacements, upgrades, printer installs, and other hardware/software related tasks as needed including SLT level image management
  • Perform meeting setups and take downs
  • Act as a resource for projects and engineering teams/tasks
  • Follow up on key users' requests and performs a daily walkthrough/virtual if needed, for high visibility areas/users
  • Provide exceptional problem-solving in support of identified SLT members as well as assisting with firm-wide projects
  • Provide continuous communication with users on progress and completion of requests/issue resolution VBScript, etc. for repetitive tasks
****To be eligible to contract at this client you must be able to pass a drug test and criminal background check.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.