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Sr. Desktop and Field Tech

Posted 17 days ago

Come work for this global leader in residential real estate franchising and brokerage, supporting a growing community of agents through technology innovation, powerful marketing, mentorship and general sales enablement.

Position: Desktop/Support Technician 
Location: Deerfield, IL 
Term: 4 Months
Contract to hire

Great opportunity to join a fantastic company and a highly successful and growing team on a contract to hire basis.  You will support Chicago, Milwaukee, Northwest Indiana, and Southwest Michigan.

We are seeking a Field Technician with a minimum of 2 years’ experience in the IT field.  This position requires daily travel, primarily within the Chicago Metro area and near suburbs. Mileage and Cell phone reimbursement are provided.

The primary focus of this role is to provide daily support for the staff and sales agents in the field. This position requires a mix of technical and soft skills, with an emphasis on providing exceptional service to all customers. It is imperative that you bring your best self to work every day with the passion to serve both your customers and your team. This is an excellent opportunity for growth for new technicians and established technicians alike. You would be welcomed to a highly collaborative team who genuinely desires to see everyone succeed. You will be fully supported by leadership to take on new growth opportunities and stretch to meet your professional goals. You will be assigned to a Technical Lead who will mentor you daily to ensure your success within the organization and will be provided a weekly 1-1 with your IT Manager. The leadership team is completely accessible and driven to see you succeed. The team works hard to support each other and customers, there is no place for competition here, we succeed together or not at all.

You will primarily support end-user technologies in a local network environment. Additionally you will be working cross-functionally with other teams in the broader ITIL organization to ensure our customers receive the support they need. This can include working with WAN Engineers, Messaging Engineers, Logical Access Team, Application Development Teams, Facilities Teams, and various other Business Unit partners to engage the correct resource(s) to resolve an issue or complete a project.

Required Skills and Experience

• Windows Troubleshooting and Support

• Basic Network Troubleshooting and Support

• Microsoft Office 365 Knowledge)

• Basic hardware troubleshooting

• Ability to perform Root Cause Analysis

• High level of Emotional Intelligence

• Professional Presence – while remaining personable

• Experience working with processes and procedures in a large organization preferable

• Excellent Communication Skills

• Ability to manage multiple competing priorities and prioritize effectively

• Good time and task management skills

• Flexible and Organized

• Growth mindset

• Able to lift 50 lbs. unaided