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Sr Cybersecurity Ops Analyst (ServiceNow)

Posted 4 months ago

Location: Richardson, TX; Chicago, IL
Job Type: Permanent

Job Purpose:
This position is responsible for designing enhancements and new business applications and/or information systems solutions through integration of technical and business requirements; serving as technical designer to identify best solution and resulting technical specifications within limits of code environment; linking Business Analyst needs and Architect definition to technical solutions.  Additional responsibilities include production support and customer incident support.

Required Job Qualifications:

  • Bachelor’s Degree or 4 years of application development experience with ServiceNow Certification and     extensive   knowledge of agile development practices.
  • Organization and multi-tasking skills; ability to manage multiple projects and tasks.
  • Ability to operate effectively under high pressure situations and/or against deadlines
  • Strong oral & written communication skills
  • Results-oriented, continuous improvement mindset.
  • Problem solving / analytical skills, tools, and techniques.
  • Ability to support Incident Response (gathering evidence from logs, etc.).

Preferred Job Qualifications:

  • Bachelors OR Master’s Degree in Computer Science, Information Systems, or another related field. Or equivalent work   experience
  • 3+ years of experience developing on the ServiceNow platform.
  • 3+ years of IT application system experience in technology solution delivery
  • 2+ years of experience with platform customization in relevant delivery platforms
  • 2+ years of experience with custom application development including Custom Service Portal widget creation
  • Experience in designing or using micro-services and API-based architectures at scale
  • Experience with programming languages and databases with a particular interest in JavaScript.
  • Experience working with Internal and External Customers
  • Experience with Healthcare Transactions – HIPAA, X12, HL7, or similar preferred
  • Familiarity with various data structure types – XML, JSON, Delimited, Fixed Length (PFF), etc. a plus.
  • Understanding of information security frameworks, incident management/response, security operations, and application   security best practices a plus.
  • API design, Cloud/Hybrid technologies and concepts, event driven architecture a plus,
  • Experience developing and consuming SOAP and REST web services for an operational/production environment a plus.


Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.