Our Healthcare Insurance client is seeking a Sr. Business Process Consultant to join their team for a contract role!
Our client has over 5,000 employees and is the number 1 health insurer in the state of North Carolina, serving more than 3.89 million customers. Health care is changing, and our client is leading the way by providing innovative solutions that simplify the health care system, improve efficiency and outcomes, and help rein in costs. Our client is a not-for-profit with headquarters in Durham, NC.
Position: Sr. Business Process Consultant
Term: 6 + Months
Location: While the position is Remote, work from home you must reside in North Carolina or one of the following states: Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, and Wyoming
Hours: Core work hours are 9:00am - 3:00pm EST. Can flex earlier or later after core hours.
Required Skills
- Bachelors Degree and 2-3 years experience (or Masters degree with 1-2 years experience) as a Management Consultant, Business Analyst, Business Systems Analyst, and/or Project Manager.
Desired Skills
- Experience with finding, evaluating, and designing use cases for robotic process automation is preferred
- Lean or Six Sigma Certification is preferred.
- Six Sigma Green Belt Certification (within 2 years)
- Certification in UiPath or other Robotic Process Automation is preferred but not required
- Experience in Cost Benefit Analysis / Business Case Financial Analysis is preferred.
- Experience modeling business processes using a variety of tools and techniques.
- Masters Degree in Business, Information Services, Statistics, or Engineering is preferred.
- Proven track record of self development and professional growth
Description/Comment:
This position will work on cross functional teams to drive process improvements using Robotic Process Automation, Lean, Six Sigma, and other continuous process improvement tools. This position resides in the Process Automation Consulting (PAC) team. This team of consultants specialized in improving processes and making measurable customer experience and financial impact by identifying and designing robotic process automation (RPA) use cases.
- Support the Enterprise Initiative projects in a specialist role. Apply relevant tools and techniques to assess impact based on changes to the enabling technologies that support business processes. Lead development of future state process and drive changes across business and operations.
- Lead Business Process Improvement projects identified across the enterprise. This includes application of continuous process improvement skills and methodologies to articulate the problem, baseline current state, analyze root cause, recommend improvements, and monitor results. Achieve an outcome that provides sustainable solutions to the client.
- Lead internal management consulting efforts as identified and as needed. This includes unbiased assessment and resulting recommendations to managers and executives.
- Execute projects, deliverables, and measurable results in the context of the Enterprise Process Architecture and strategic enterprise goals.
- Contribute to structure, procedures, and templates within the department to enhance the value-add to the enterprise. Works with department leadership and colleagues to continuously improve department offerings and share best practices of business process knowledge and tools.
Business Process Management
- Hands-on experience in the application of business process analysis tools including but not limited to: Current state processes analysis, current state performance and metrics, issue identification, root cause analysis, business case development, cost benefit analysis, future state design, roles and responsibilities, metrics, process control and management
- Proven ability to plan and deploy business process initiative
- Proven ability to apply business process principles to business solutions
- Ability to create visualization and high-level models that can be used in future analysis to extend and mature the business capabilities
- Proven facilitation skills with previous experience designing workshops, facilitating sessions and working with teams to gain crucial input from key contributors
- Ability to develop metrics, collects data, analyze data to identify root cause, measures performance against process requirements.
Analytical Thinking
- Strong research and investigation skills
- Proven analytical skills to assess problems and develop solutions/improvements.
- Strong situational analysis and decision making abilities
- Strong data/financial analysis and modeling abilities.
- Business Acumen
- Possesses a broad enterprise view of the business as well as understanding of how the internal clients and own business operates
- Understands the external industry environment
- Ability to recognize structural issues within the organization, functional interdependencies and cross-silo redundancies
- Proven ability to assimilate and correlate disconnected business information, and articulate their collective relevance to the organization
Client Engagement Management
- Understands and defines client requirements
- Manages stakeholder expectations, maintaining focus on overall deliverables, and applying contractual terms of engagement
- Exceptional communication skills and the ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations
- Ability to collaborate and work effectively at all levels of an organization
- Ability to influence others to move toward consensus
- Ability to guide management and employees towards collectively achieving desired results
Project Management
- Ability to apply project management principles to consulting projects, including schedule, scope, communications, risk, and quality.
- Manages multiple client projects effectively ensuring objectives and deadlines are met
- Ability to guide management and employees towards collectively achieving desired results
Professionalism and Ethics
- Operates with professionalism and integrity, including conduct, and acting in the best interests of the client
- Driven to produce high-quality, bottom-line business results
****To be eligible to contract at this client you must be able to pass a drug test and criminal background check.