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SQL Support Analyst

Posted 11 days ago

Large Fortune 500 supply chain company is seeking a Junior SQL Support Analyst (it is okay if a New College Graduate) to work from home 100% other than traveling 30% to client sites throughout the U.S. There are 2 open positions. Selected candidates will start work in October, 2022.

JOB DESCRIPTION

This supply chain company has a IT Solutions division that provides 3rd party logistics (3PL) software installation, configuration, maintenance, and support for multiple large clients throughout the U.S. The 3PL software is out of the box, so there are customizations and tuning required to fit the needs of the end client. 3PL software solutions are provided to other companies with large warehouses and distribution centers.

In this role, the Junior SQL Support Analyst (it is okay if a New College Graduate) will use SQL to tune 3rd party software for large business-to-business customers. The SQL tuning of the software has proven to increase performance by as much as 87%. Also, will set up alerts, indexes, and provide database support during all phases of the project. Will travel to client sites to learn about the business and operations software users and work with the team to deliver timely and effective solutions, that meet the clients' needs and promote more efficient and optimal usage of the 3rd party software.

RESPONSIBILITIES

  • Analyzing and monitoring production application environments with the purpose of continuous improvement of operational performance and efficiency.
  • Provide world-class support to this company's operations teams, focusing on maintaining application environment stability, training and on-site support when applicable.
  • Responsible for the analysis, troubleshooting and resolution of level three technical incidents while adhering to departmental procedures.
  • Partner with the Infrastructure and Application teams to ensure issues are resolved in an efficient and timely manner.
  • Facilitate technical meetings to drive the resolution of issues and determine root cause.

REQUIRED SKILLS

  • New College Graduate and up to 1 years+ in IT, preferably in transportation and logistics
  • Strong customer service with ability to provide onsite/remote technical support
  • 1 year+ in SQL or PL/SQL to create, select, execute and delete statements
  • Must be proficient with Microsoft Office

PREFERRED SKILLS

  • Experience with warehouse management (WMS) and/or transportation management systems (TMS) is preferred.
  • Experience with warehouse operations is preferred
  • Manhattan SCALE experience is a big plus
  • If a new college graduate, degree should be in either IT or supply chain and need to have proficiency with using SQL.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see MatrixRes.com/Benefits for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.