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Software Customer Support Training Engineer

  • Location: Atlanta, 30328
  • Salary: $60000 - $80000 / year
  • Job Type:Permanent

Posted about 2 months ago

Do you have Customer Software Support experience doing business to business software support and speaking to clients and helping them with any issues they are having with the software product? 

We are currently looking for a high-energy, ambitious Support/Training Engineer with knowledge of technology, and solid customer support and software training experience.   The right individual must be highly motivated, possess outstanding communication skills, have demonstrated knowledge of business to business product support and be willing to work in a fast-paced, dynamic and intellectually challenging environment.   

In this role, your responsibilities would include:

(1) Providing online training sessions to existing customers to assist in on-going operations or as part of system implementation
(2) Answering customer questions, as they arise, through telephone calls and emails
(3) Providing demonstrations (demos), using Teams (or other virtual communication tool) to prospective customers
(4) Helping to answer Sales department questions, as they arise
(5) Working with Sales and Marketing departments for initiatives such as webinars, one-off demos, and email blasts
(6) Identifying product enhancements for Development department based on use of the products, based on customer feedback, and based on demo execution
(7) Developing product training materials and work with QA group to review all product documentation •
(8) Working with our QA group to assist in testing of upgrades and patches (9) Use CRM (Salesforce) to create, track, and close cases with customers • 

What skills and experience do you need?

  • 1-3 years in either Product Support, Product Training (software), Engineering Support, or Sales Support for a technology firm.
  • Bachelor's Degree in a technology related major or equivalent work experience
  • Strong verbal communication skills
  • An ability to translate technical software features into customer specific benefits and able to communication software issues and enhancements to other teams
This role is one where you can work from home but for the first few months as you get up to speed, we would want you to work from our Sandy Springs (Atlanta) location.  We can offer an excellent benefits package including full medical coverage, paid time off, and a savings plan.  

If you are looking for a company where you can have a long-term career and make a difference, this may well be the right opportunity for you.  Apply so we can talk to you in more detail about this.

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Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re a top 15 U.S. IT staffing firm and why our consultants rate us well above the industry average. People come to us for a job, and stay with us because of our top-notch consultant care.

For hourly W2 contract roles, MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options. Please see https://www.matrixres.com/consultants-overview/benefits-and-payroll for more information. For direct hire placement with our clients, benefits will be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.

MATRIX is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.