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ServiceNow Discovery and Configuration Management Developer/ Analyst

  • Location: Houston, 77002
  • Salary: 60.0
  • Job Type:Contract

Posted about 1 month ago

Hybrid opportunity in Houston, TX for a ServiceNow resource. 

As a member of ServiceNow team, the ServiceNow Developer/ Analyst implements solutions leveraging the ServiceNow platform and allows clients to extend and customizes the functionality to meet their specific business needs. The ServiceNow Developer/ Analyst will work on various projects (including bug fixes, enhancements etc.) and take the clients requirements and build them on the ServiceNow platform. They understand the various ServiceNow Products (ITAM, ITSM, ITOM etc.), have deep strengths in these and understand how the ITIL framework can be leveraged to create best practices for clients.

Responsibilities:

  • Understand the ServiceNow Discovery and Configuration Management processes and methodology. Expert level knowledge on Discovery Probes, Sensors and identifier rules.
  • Setting up Configuration Management from scratch defining the CI classes and their relationships.
  • Work with business users to capture and compile business requirements.
  • Responsible for the technical specification, developing the technical solutions, implementing them, and performing the component integration tests on the ServiceNow platform.
  • Understand the needs to standardize processes and build this into the design for best ITIL practices.
  • On-call support for issues impacting the ServiceNow instance.
  • Build custom integrations between ServiceNow and other tools and products.
  • Leverage both proven and innovative technology approaches to solve challenging business problems.
  • Contribute to continual service improvement by leveraging personal knowledge and best practice in solving complex business problems.
  • Excellent Communication skills.
  • Excellent Collaboration skills working with other team members.


Qualifications and Preferred Skills/Experience:

  • Ideal candidate must be self-motivated with a proven track record in ITSM technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. Candidate must be organized and analytical, adept at working in a team environment, able to implement on time to a project schedule, and able to handle multiple priorities in a fast-moving environment.
  • B.S. degree in Computer Science, MIS or equivalent preferred.
  • Minimum of 5 years hands-on ServiceNow Process and Development/ Admin experience.
  • Advanced experience with ServiceNow implementations and maintenance and upkeep of ServiceNow CMDB.
  • Comfortable deploying discoveries in a multi-datacenter environment with ServiceNow Discovery and Configuration Management processes.
  • Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members.
  • Experience with development and implementation of ServiceNow modules - Incident Management, Problem Management, Change Management, Release Management, Knowledge Management and Service Catalog or other ITSM applications.
  • Experience with extending the ServiceNow schema to custom applications/tables.
  • Experience with setup and troubleshooting with Discovery mapping, schedules, patterns, and transformation of class data and restructuring.
  • Experience setting up multiple MID servers, check for their connectivity to various other data center components and troubleshoot issues.
  • Experience with relational databases (e.g. MySQL, SQL Server) required to work on manipulating the data from multiple data source in SQL Server DB
  • A fundamental understanding of Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system.
  • Experience with ServiceNow reporting, scheduled reports, and ServiceNow Database views.
  • Understanding of ServiceNow scheduled import/export jobs and transform maps.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see MatrixRes.com/Benefits for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.