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Service Support Technician

  • Location: Pickerington, 06450
  • Salary: $60000 - $70000 / year
  • Job Type:Permanent

Posted about 2 months ago

Seeking a highly motivated Service Support Technician. This is a fulltime, permanent position located in Meriden, CT requires traveling regionally 25% of the time. This technician with limited supervision, executes customer support activities involving the installation, modification, repair, upgrade, and start-up of Hi-Temperature Imaging Cameras for the industrial market (paper/pulp, cement plants).



  • In-house and field troubleshooting/repair and isolating of equipment issues/malfunctions and taking corrective actions, analyzing hardware or software issues; work closely with other Service members, as well as manufacturing sites and Engineering, to locate and correct system faults.
  • Conduct on-site start-up assistance or installation of equipment and systems, using established testing procedures and training to ensure proper function of systems. Provide familiarization to the customer on system hardware/software and its basic modes of operation.
  • Complete Field Reports and logs to ensure work performed is properly documented and all problems in the field are reported and addressed.
  • Provide professional representation of the Company in all dealings with customer, creating a positive experience for the customer.
  • Provide technical support by phone/email as needed.
  • In House Troubleshooting and Repair.
  • Technical Support (by phone/email).


  • Associates Degree in electronics/electronics repair.
  • Mechanical aptitude.
  • Basic soldering skills.
  • Ability to read schematics/drawings, both mechanical and electrical.
  • Good verbal communication skills.
  • Good organizational skills, typing/keyboarding skills and written reporting skills.
  • Well-disciplined, self-starter with an enthusiastic, entrepreneurial spirit being able to work alone or with a team.
  • Must be logical and analytical in approaching solutions to problems.
  • Understand and adhere to all safety policies on the job.
  • Ability to lift at least 50+ pounds.
  • Ability to travel 50% of time as needed.
  • US Citizen with passport and ability to travel in North & South America as needed.
  • Must have a valid driver’s license.



  • A.S. degree in electronics preferred; or 1-3 years in a technical support/service position

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.