Responsibilities:
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Lead meetings with users, clients, product sponsors and technology to understand project requirements.
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Plan and perform UX research, define IA, user journeys, and create personas.
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Identify metrics and data that can support decision-making, guiding tech partners where needed to add necessary metrics.
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Work closely with users, stakeholders, business analysts, product managers and development teams to brainstorm and co-create ideas, approaches and solutions.
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Perform relevant testing to validate and inform design decisions.
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Create wireframes, prototypes, and high-fidelity designs using specialist tools such as Sketch, InVision, Axure, and the Adobe suite.
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Apply a positive and constructive attitude to all feedback.
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Use and contribute to the approved design system.
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Contribute to design standards and best practices.
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Perform detailed handover to development teams, ensuring they have all they need to implement the designs.
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Provide ongoing support to development, with regular UX review checkpoints ensuring quality and spec are as designed.
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Keep up to date with the latest UX practices, innovations and tools.
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Ensure all designs comply with ADA/WCAG standards for accessibility.
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Deliver on-time, identifying and managing risks to ensure timelines are met, and escalating where needed.
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Help to train, support and develop junior team members.
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Confidently challenge substandard work by other team members, and provide coaching and guidance to resolve.
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Contribute to the wider UX community of practice.
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Identify and articulate design and technical conflicts between colleagues and/or local stakeholders, and help to resolve these.
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Promote the value of UX within the wider organization.
Qualifications:
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Bachelor’s/University degree is required. Prefer Master’s degree.
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5 to 10 years of UX design experience.
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Significant experience on complex, enterprise-scale design projects.
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Excellent communication and presentation skills.
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Excellent skills in professional design tools e.g. Sketch, Figma, AdobeXD, Axure, InVision, etc.
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Experience in using/creating design systems.
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Prefer keen interest in, or knowledge of, banking or finance.
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Prefer HTML/CSS development skills.
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Prefer participation in external UX groups or communities.
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At least one formal UX qualification.
About our client
Our client stands as one of the world's most renowned global banks and trusted brand with over 200 years of continuously evolving financial services. Its teams provide unique insights to more than 200 million clients and enable progress all over the world. While growing your career, you will work alongside some of the smartest minds in the industry who are excited to share their knowledge and to learn from you.