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Senior Technology Operations Analyst

  • Location: New York, 10001
  • Salary: $38.25 - $43.1 / hour
  • Job Type:Contract

Posted 14 days ago

Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package!

Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Position: Senior Technology Operations Analyst
Location: NEW YORK, New York, 10001
Term: 6 months

Day-to-Day Responsibilities:

  • Lead or participate in initiatives and projects within technology operations.
  • Contribute to planning related to technology operations projects or deliverables.
  • Analyze moderately complex technology operations issues which require in depth review.
  • Review and approve release change documents.
  • Execute and oversee production deployments, including but not limited stop and start job, updating processing tables, and write script.
  • Plan and design, document and enforce escalation policies and procedures.
  • Provide activity, progress and status reports to management and keeps management posted of any critical issues.
  • Provide accurate problem identification, ticket documentation, customer and vendor dialogue.
  • Troubleshoot and triage job failures and work closely with AD / Production support and vendors to drive towards root cause identification and resolution.
  • Act as a subject matter professional on research issues escalated from Operations internal alerts, Help Desks, Support Groups and other departments.
  • Improve deployment processes and tools; architecture, design and day-to-day technical support, scheduling and governance models.
  • Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success; re-engineering and driving continual service improvement.
  • Contribute to the resolution of complex issues.
  • Partner with others to meet technology operations deliverables while leveraging solid understanding of policies and procedures.
  • Collaborate with management and teams to handle questions or problems.
  • Act as a mentor for individuals.

Is this a good fit? (Requirements):

  • Skills:
    • Needs to have white glove support experience in corporate environment.
    • Must have strong technical expertise, supporting either Cisco or Poly video conference endpoints and Crestron and other A/V gear.
    • Must possess excellent business acumen and executive level support experience and be able to maintain a flexible schedule.
    • Must be comfortable troubleshooting Crestron control and audio DSP systems and be able to resolve issues with integrated video conference equipment while meetings are in progress when possible.
    • Have experience with management applications (i.e. TMS/CMS/CUCM/Control Hub/Crestron Fusion).  Installation experience a plus.
  • 4+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re a top 15 U.S. IT staffing firm and why our consultants rate us well above the industry average. People come to us for a job, and stay with us because of our top-notch consultant care.

For hourly W2 contract roles, MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options. Please see for more information. For direct hire placement with our clients, benefits will be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.

MATRIX is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.