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Technical Support Engineer

  • Location: West Des Moines, 50266
  • Salary: 39.64
  • Job Type:Contract

Posted 29 days ago

Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package!

Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Position: Senior Technology Operations Analyst
Location: WEST DES MOINES, Iowa, 50266
Term: 6 months

Day-to-Day Responsibilities:

  • Responsible for provisioning database access to end users
  • Lead or participate in initiatives and projects within technology operations.
  • Contribute to planning related to technology operations projects or deliverables.
  • Analyze moderately complex technology operations issues which require in depth review.
  • Review and approve release change documents.
  • Execute and oversee production deployments, including but not limited stop and start job, updating processing tables, and write script.
  • Plan and design, document and enforce escalation policies and procedures.
  • Provide activity, progress and status reports to management and keeps management posted of any critical issues.
  • Provide accurate problem identification, ticket documentation, customer and vendor dialogue.
  • Troubleshoot and triage job failures and work closely with AD / Production support and vendors to drive towards root cause identification and resolution.
  • Act as a subject matter professional on research issues escalated from Operations internal alerts, Help Desks, Support Groups and other departments.
  • Improve deployment processes and tools; architecture, design and day-to-day technical support, scheduling and governance models.
  • Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success; re-engineering and driving continual service improvement.
  • Contribute to the resolution of complex issues.
  • Partner with others to meet technology operations deliverables while leveraging solid understanding of policies and procedures.
  • Collaborate with management and teams to handle questions or problems.
  • Act as a mentor for individuals.

Is this a good fit? (Requirements):

  • Will need at least 2+ years experience provisioning access (i.e. Creating Users, Deleting Users, Granting Privileges) on one or more of the following platforms: Oracle, SQL, Sybase, Teradata, Informix, Oracle, MySQL or DB2.
  • Ticketing System experience (ART, Remedy, Service Now, Pac2000, or other) is required as well as experience working in a customer service focused environment.
  • Must have demonstrated experience troubleshooting technical issues.
  • Fast learner who is adaptable and flexible in the face of changing and challenging demands in a fast-paced, dynamic environment.
  • MS Excel proficiency is strongly desired.
  • Need to have strong access management background.
  • 4+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.