Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package!

Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Position: Senior Technology Operations Analyst
Location: WEST DES MOINES, Iowa, 50266
Term: 6 months

Day-to-Day Responsibilities:

Responsible for provisioning database access to end users
Lead or participate in initiatives and projects within technology operations.
Contribute to planning related to technology operations projects or deliverables.
Analyze moderately complex technology operations issues which require in depth review.
Review and approve release change documents.
Execute and oversee production deployments, including but not limited stop and start job, updating processing tables, and write script.
Plan and design, document and enforce escalation policies and procedures.
Provide activity, progress and status reports to management and keeps management posted of any critical issues.
Provide accurate problem identification, ticket documentation, customer and vendor dialogue.
Troubleshoot and triage job failures and work closely with AD / Production support and vendors to drive towards root cause identification and resolution.
Act as a subject matter professional on research issues escalated from Operations internal alerts, Help Desks, Support Groups and other departments.
Improve deployment processes and tools; architecture, design and day-to-day technical support, scheduling and governance models.
Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success; re-engineering and driving continual service improvement.
Contribute to the resolution of complex issues.
Partner with others to meet technology operations deliverables while leveraging solid understanding of policies and procedures.
Collaborate with management and teams to handle questions or problems.
Act as a mentor for individuals.

Is this a good fit? (Requirements):

Will need at least 2+ years experience provisioning access (i.e. Creating Users, Deleting Users, Granting Privileges) on one or more of the following platforms: Oracle, SQL, Sybase, Teradata, Informix, Oracle, MySQL or DB2.
Ticketing System experience (ART, Remedy, Service Now, Pac2000, or other) is required as well as experience working in a customer service focused environment.
Must have demonstrated experience troubleshooting technical issues.
Fast learner who is adaptable and flexible in the face of changing and challenging demands in a fast-paced, dynamic environment.
MS Excel proficiency is strongly desired.
Need to have strong access management background.
4+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.