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Senior Support Engineer - REMOTE

  • Location: Meriden, 64650
  • Salary: $90000 - 120000 / year
  • Job Type:Permanent

Posted 11 days ago

Seeking a highly motivated Senior Support Engineer who, with limited supervision, executes customer support activities involving the training of complex nuclear measurement equipment and systems.  This is a fulltime, fully remote, permanent position and can sit anywhere in the United States, traveling regionally 50% of the time. 
  • Provide high level support on application specific software products, both at the user and application level via phone, electronically or at customer sites.
  • Develop training materials 
  • Deliver Training classes to groups of 6-12 customers at one time.
  • Perform consulting services on products: such as customized software and/or reports.
  • Gather requirements for custom Training and Services and estimate effort.
  • Review and prepare materials for each course to be taught to ensure compliance with our Training quality requirements
  • Select, prepare and/or approve all training materials for courses.  This should include text, references, examples, exercises, and visual aids.
  • Teach courses at customer site or virtually.
  • Provide assistance with special customer requested variations to supplied software or services.
  • Initiate ideas for new service offerings including justification of products through economic analysis and market analysis.
  • Provide Hardware/Software support to customers, Service and Sales Engineers.
  • Assist with equipment procurement and setup of courses.
  • Enter problem reports for software and hardware issues when required.
  • Implement custom software at customer site or remotely.

  • Strong technical knowledge o Genie 2000, Apex-Gamma, APEX-InVivo, ISOCS and LabSOCS and working knowledge of gamma spectroscopy.
  • Strong written and verbal communication skills.
  • Familiarity with programming and SQL Server
  • Self-starter with ability to learn new products and skills as needed.
  • Excellent organization and time management skills.
  • Ability to interact professionally and diplomatically with a variety of co-workers and customers.
  • Ability for up to 60% travel.
  • Ability to lift up to 40 lbs. unassisted.

  • Ten or more years’ experience with products applications in a nuclear power plant environment.
  • B.S. in Engineering, Physics, Math or a closely related field, or 10+ years related application experience. 

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.