Our Irving, TX Client is seeking a Senior Support Analyst professional for a contract opportunity.
• Able to communicate clearly with managers.
• Knowledge of Windows file systems
• Ability to follow written instructions and ask questions
• Able to learn and navigate proprietary PDI software.
• Able to learn how to access remote machines.
The IT Support analyst will install and configure new Lottery module for the PDI accounting software on each store’s Back office Computer and windows Handheld device. The candidate is expected to walk a site through the entire setup until completed.
• Coordination and tracking of activities daily.
• Communicate project status to internal teams.
• Work with Operations team members to help resolve outstanding issues related to the Lottery software project.