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Senior Program Manager

  • Location: Phoenix, 75201
  • Salary: $120000 - $126500 / year
  • Job Type:Permanent

Posted 12 days ago

REMOTE opportunity with a FULL suite of benefits

Title: Senior Program Manager
Location:  Remote
Type: Permanent

Position Overview:

Under moderate supervision, the Senior Program Manager manages the prioritization and capacity management functions within a specific program globally, in partnership with other Delivery Leads. Regularly demonstrates Program Delivery leadership by managing the flow of value through the Program using various tools, such as the Program Kanban and other information radiators. Works with MIS senior leadership, product owners, platform owners, architects, etc. to facilitate the discussions, refine epics/features, align initiatives to business objectives, challenge the teams’ thinking, and identify ways to resolve constraints. Partners with MIS senior leadership to create action plans to resolve resource limitations, remove obstacles and training, coaching and advising other agile program and team members. The Lead deeply understands the Agile values, fosters an innovative culture, and coaches MIS leaders on the processes.

  • In conjunction with MIS senior leadership & other Delivery Leads, own the prioritization of a program within the entire MIS portfolio, including epics and features. Facilitate the prioritization process including measuring value, confirming ranking, resolving conflicts, and communicating results. Support MIS leadership in liaising with business partners regarding prioritization.
  • Proactively engage with MIS agile teams to understand staffing plans and identify resource constraints. Work collaboratively to determine solutions and if necessary, identify possible action plans and escalate. Conduct discussions with MIS leadership including VP and Directors, to resolve constraints, then coordinate recommended actions.
  • Facilitate Master Planning readiness by fostering a continuous improvement process that drives the synthesis of a vision, feature and capability estimation and backlogs. Create reports/dashboards to reflect prioritization and resource demand/supply. Conduct analysis to identify future resourcing concerns and working with MIS management, create plans to address them. Conduct periodic meetings with MIS senior leadership to discuss/resolve issues.
  • Create combined MIS strategic roadmaps that tie epics/features to business objectives and reflect major dependencies. Report on progress towards achieving the objectives.
  • Perform other duties as requested

Education Requirements

  • High School diploma or GED AND eleven (11) years of experience in Information Services, Process Technology, Project Management, Professional Business settings,
    • OR
  • Bachelor’s Degree AND seven (7) years of experience in Information Services, Process Technology, Project Management, Professional Business settings
    • OR
  • Master’s Degree AND five (5) years of experience in Information Services, Process Technology, Project Management, Professional Business setting.
Required Qualifications
  • Ability to work effectively with people at all levels of the organization, including senior leaders
  • Strong communication skills with ability to deliver complex messages / trade-offs and influence a diverse group of stakeholders
  • Experience leading IT Teams of 5+ professionals (direct and/or indirect reports)
  • Experience with large scale technology product delivery
  • Experience with Agile methodologies (Scrum, Kanban, SAFe, etc.) and tools
  • Understanding of Agile/Lean leadership principles
  • Familiarity with Azure DevOps to manage portfolios and features
  • Ability to organize, prioritize work, meet deadlines, and work independently
  • Creative problem solver, with strong analytical skills
  • Strong written and verbal communication skills across a variety of audiences, both technical and nontechnical

Preferred Qualifications

  • Scrum Master or Product Owner certification preferred
  • Experience with resource and prioritization management
  • A minimum of 5 years’ experience as a scrum master/technology project/program manager or equivalent relevant work experience
  • Collaborative aptitude and experience working in a fast paced, ever-evolving environment
  • Ability to think critically and challenge conventional thinking
  • Support development of Scrum Masters and Team Members through advocacy and engagement in the CoP’s.


  • Our client promotes a drug/alcohol-free work environment through the use of mandatory pre-employment drug testing and on-going random drug testing as allowed by applicable state laws.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.