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Manage, support and service project assignments through completion.
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Administer procedures and processes that measure and manage customer satisfaction.
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Identify, analyze, and report trends.
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Provide interpretation of report information and make recommendations for improvement.
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Identifies required resources.
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Research project data, procedures and history for a thorough understanding of project direction.
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Prepares and manages project plans through completion.
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Provides data analysis, including identifying and recognizing trends across multiple offices for national client operations.
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Monitors and assesses data for accuracy and integrity.
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Communicates activity progress to involved parties.
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Assists Program Managers to resolve issues that arise.
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Delivers oral and written presentations of project results.
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Provides training to colleagues as needed.
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Helps to transition programs as needed.
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Performs other duties as assigned.
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Supports the organization's quality program(s).
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Travels as required.
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Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
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Interviews, hires, and establishes colleague performance development plans.
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Conducts colleague performance discussions.
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Provides support, guidance, leadership, and motivation to promote maximum performance.
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High School Graduate/GED.
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6 years of related experience or equivalent combination of education and experience.
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2 years of general business experience with emphasis on data analysis or planning.
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Strong project management experience.
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Self-starter, self-motivated who have done complex projects.
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Integration experience with large size projects.
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Working with various functional teams.
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Proving status to C-Level executives.
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Knowledge of related field procedures or insurance-related procedures and/or managed care systems and operations.
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Knowledge of data analysis with strong Excel skills.
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Good documentation skill.
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Excellent oral and written communication, including presentation skills.
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Analytical and interpretive skills.
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Good interpersonal skills.
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Bachelor's degree from an accredited college or university.
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Major in Business Administration, Statistics, or Quantitative Analysis and courses in Computer Sciences.