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Senior IT Field Support Tech

Posted 3 months ago

Come work for this global leader in residential real estate franchising and brokerage, supporting a growing community of agents through technology innovation, powerful marketing, mentorship and general sales enablement.

Position: Senior IT Field Support Tech

Location: Position requested for the Orlando area
Key cities: Orlando, Winter Park, Winter Springs, Lake Mary. There may also be occasional trips to Brevard County, Palm Coast, Lakeland

Term: 3 months, contract-to-hire
 

Provides hands-on user support by troubleshooting hardware and software problems for desktop and laptop computers as well as mobile devices. Configures workstations for new users and upgrades existing equipment and software. Sets up and maintains network and telecommunication systems. Troubleshoots LAN, server and connectivity issues. Utilizes ticketing and hardware asset management system. Re-images computers, performs data migrations and restorations, and conducts remote problem solving as needed. Work collaboratively with team members on local and national projects by actively participating in meetings and making contributions to ensure delivery of technology products, programs, services and improvement of Agile Product development.

Skills and Qualifications

  • Must possess a working knowledge of hardware components, hardware configurations, and have strong software experience.
  • Relevant Bachelor's degree or equivalent combination of education and experience
  • At least 2+ years of experience, preferred 5+ years
  • Use of personal vehicle with mileage reimbursement
  • Exemplary customer service skills (verbal and written)
  • ServiceNow and Ivanti experience a plus
  • Proficient Windows, Mac and mobile computing skills
  • Ability to adapt to a changing environment and handle multiple priorities

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see MatrixRes.com/Benefits for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.