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Senior Field Technician

Posted about 1 month ago

Come work for this global leader in residential real estate franchising and brokerage, supporting a growing community of agents through technology innovation, powerful marketing, mentorship and general sales enablement.

Position: Senior Field Technician

Location: Conshohocken, PA 19428

Term: 3 months, contract-to-hire

 

Our client's IT Service Delivery department in the Philadelphia, PA Metro has an opportunity for a talented and driven individual to join their highly successful and growing team. They support clients in and around Blue Bell, Conshohocken, Exton, the greater Media/Springfield area, Old City-Philadelphia and Wayne, PA. Additionally, offices in Haddonfield and Moorestown, NJ and Wilmington, DE.

Seeking a Field Technician with a minimum of 2 years experience in the IT field. This is a contract position with the potential to convert to full time at the end of the contract duration. This position requires daily travel, primarily within the Philadelphia Metro area and near suburbs. Mileage and cell phone reimbursement are provided.

The primary focus is providing daily support for the staff and sales agents in the field. This requires a mix of technical and soft skills, with an emphasis on providing exceptional service to all customers. It is imperative that you bring your best self to work every day with the passion to serve both your customers and your team. This is an excellent opportunity for growth for new technicians and established technicians alike.

You would be welcomed to a highly collaborative team who genuinely desires to see everyone succeed. You will be fully supported by leadership to take on new growth opportunities and stretch to meet your professional goals. You will be assigned to a Technical Lead who will mentor you daily to ensure your success within the organization and will be provided a weekly 1-1 with your IT Manager.

The Leadership Team is completely accessible and driven to see you succeed. The team works hard to support each other and their customers, there is no place for competition here, we succeed together or not at all. We primarily support end-user technologies in a local network environment including Windows, MAC and remote-control support. We are tasked with working cross-functionally with other teams in the broader ITIL organization to ensure our customers receive the support they need. This can include working with WAN Engineers, Messaging Engineers, Logical Access Team, Application Development Teams, Facilities Teams, and various other Business Unit partners to engage the correct resource(s) to resolve an issue or complete a project.

Required Skills and Experience

  • Windows and MAC Troubleshooting and Support
  • Ticket tracking and updating skills
  • Basic Network Troubleshooting and Support
  • Microsoft Office 365 Knowledge with an emphasis with Microsoft Teams
  • Basic hardware troubleshooting
  • Ability to perform Root Cause Analysis
  • High level of Emotional Intelligence
  • Professional Presence - while remaining personable
  • Experience working with processes and procedures in a large organization preferable
  • Excellent Communication Skills
  • Ability to manage multiple competing priorities and prioritize effectively
  • Good time and task management skills
  • Flexible and Organized
  • Customer Focused
  • Growth mindset
  • Able to lift 50 lbs. unaided (computers/monitors/servers/etc.)
  • Transportation

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see MatrixRes.com/Benefits for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.