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Senior Business Execution Administrator

  • Location: West Des Moines, 50266
  • Salary: 29.64
  • Job Type:Contract

Posted 3 months ago

Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package!

Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Position: Senior Business Execution Administrator
Location: WEST DES MOINES, Iowa, 50266
Term: 6 months

Day-to-Day Responsibilities:

  • Monitoring the inbound and outbound dialer during dialer operation.
  • Designing and programming dialer strategies to ensure call center agents are targeted to the right campaigns.
  • Analyzing dialer data and existing query logic to ensure the dialer is running optimally.
  • Working with Workforce Management teams to ensure agent schedules match demand.
  • Consulting with Call Center managers to alert them of agent issues and migrating agents to support demand.
  • Research and resolve legal and compliance inquiries to ensure State and Federal law adherence.
  • Learn new dialer technologies and tools.
  • Programming dialer logic using SQL.
  • Working with technology teams to implement dialer initiatives and execute Business Continuation Tests.
  • Report and resolve production issues.
  • Support the operations of a specific business line.
  • Administer programs, projects, or processes specific to the business.
  • Manage requests for community relations events, sponsorships, company funding, volunteer activities, and special programs.
  • Perform business operations that are administrative in nature.
  • Facilitate efficiency, quality, cost effectiveness of solutions, and escalate concerns related to the assigned operation.
  • Provide subject matter knowledge and interpretation of procedures to key business partners.
  • Coordinate and monitor implementation and maintenance of processes, procedures, and policies.
  • Interact with immediate Strategy and Execution colleagues on operational initiatives.
  • Provide support for a variety of diverse support functions for multiple business groups or a specific line of business.


Is this a good fit? (Requirements):

  • Strong technical skills including SQL, SAS (or similar query languages) previous experience with dialer strategy development within Aspect and or Avaya Dialers (or similar technologies).
  • Demonstrate the ability to execute on complex projects, balancing short-term and long- term priorities.
  • Leverages quantitative and qualitative insights to analyze opportunities for innovation.
  • Supports solution delivery by completing routine tasks, with guidance.
  • Independently adapts communications for a variety of cross-functional / cross- geographic audiences.
  • Sources and develops basic summaries and narratives of relevant information, data and facts.
  • Influences others to come to agreement on priorities, direction and next steps.
  • Monitors individual adherence to policies and procedures and escalates issues as needed.
  • 4+ years of Community Relations, Business Operations or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.


Desired Qualifications:

  • Experience with dialer technologies such as Aspect or Avaya.
  • Advanced Microsoft Office (Word, Excel, Outlook).
  • Advance analytical abilities to analyze data and recommend go forward actions.
  • Experience executing initiatives.
  • Experience testing dialer strategies and technologies.
  • Highly organized and detail-oriented, with the proven ability to handle multiple tasks simultaneously, and prioritize effectively.
  • Experience with developing internal communications for agents and internal teams.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see MatrixRes.com/Benefits for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.