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Senior Business Analyst - Salesforce Service Cloud - REMOTE

  • Location: Canton, 30114
  • Salary: 65.0
  • Job Type:Contract

Posted 11 months ago

Are you an experienced Business Analyst with recent experience building out a new Salesforce Service Cloud implementation?   In this role, you will be working closely with our VP of Customer Service (as well as others) as we implement and integrate Service Cloud in our enterprise. 

We are seeking a Senior Business Analyst to join our team on a contract basis to start to partner and collaborate with department leaders and SMEs to improve, re-engineer, and automate business processes primarily related to customer service.  This includes merchandise exchanges, refunds, items damaged in shipment, and many, many different types of workflows for a variety of customer service situations.   We are a leading eCommerce site and so prior experience with Service Cloud in the eCommerce industry would be a plus!   

The qualifications we are seeking for this role include:

  • 5+ years of experience as a Business Analysis having worked with Salesforce Service Cloud recently and understand customer service workflows.
  • Excellent written and verbal communication skills
  • Strong Business Acumen with the ability to lead meetings and give presentations

You will need to have experience with eCommerce sales and customer service and understand the typical workflows needed for various issues for items sold.   We have five large warehouse operations across the US and are the #1 seller for eCommerce sites like Amazon and several categories.    Experience with Salesforce Service Cloud is needed.   Our company is headquartered north of Atlanta but this role can be 100% remote.   If you have the experience we've described above, please apply so we can begin a conversation with you about this new Business Analyst opportunity.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re a top 15 U.S. IT staffing firm and why our consultants rate us well above the industry average. People come to us for a job, and stay with us because of our top-notch consultant care.

For hourly W2 contract roles, MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options. Please see for more information. For direct hire placement with our clients, benefits will be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.

Motion Recruitment Partners is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.