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Senior Business Analyst - Salesforce Service Cloud - REMOTE

  • Location: Canton, 30114
  • Salary: 65.0
  • Job Type:Contract

Posted about 1 month ago

Are you an experienced Business Analyst with recent experience building out a new Salesforce Service Cloud implementation?   In this role, you will be working closely with our VP of Customer Service (as well as others) as we implement and integrate Service Cloud in our enterprise. 

We are seeking a Senior Business Analyst to join our team on a contract basis to start to partner and collaborate with department leaders and SMEs to improve, re-engineer, and automate business processes primarily related to customer service.  This includes merchandise exchanges, refunds, items damaged in shipment, and many, many different types of workflows for a variety of customer service situations.   We are a leading eCommerce site and so prior experience with Service Cloud in the eCommerce industry would be a plus!   

The qualifications we are seeking for this role include:

  • 5+ years of experience as a Business Analysis having worked with Salesforce Service Cloud recently and understand customer service workflows.
  • Excellent written and verbal communication skills
  • Strong Business Acumen with the ability to lead meetings and give presentations

You will need to have experience with eCommerce sales and customer service and understand the typical workflows needed for various issues for items sold.   We have five large warehouse operations across the US and are the #1 seller for eCommerce sites like Amazon and several categories.    Experience with Salesforce Service Cloud is needed.   Our company is headquartered north of Atlanta but this role can be 100% remote.   If you have the experience we've described above, please apply so we can begin a conversation with you about this new Business Analyst opportunity.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

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At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.