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Senior Business Analyst

  • Location: Canton, 30114
  • Salary: $65 - $75 / hour
  • Job Type:Contract

Posted 23 days ago

Are you a Senior and experienced Business Analyst that can work with executives as well as technical professionals in understanding and documenting use cases and business process flows using tools like Visio?   We are looking for an experienced Business Analyst with maybe some PM experience as well to work with our VP of Customer Service as well as other key executives and technical personnel on Salesforce upgrade projects, WMS projects, and the like.   

We are seeking a Senior Business Analyst to join our team on a contract basis to start to partner and collaborate with department leaders and SMEs to improve, re-engineer, and automate business processes.    You should have experience understanding documenting business process flows with Visio and developing Business Requirement Documents (BRDs).   We are a leading eCommerce site and so prior experience with Salesforce and or Service Cloud would be a plus!   

The qualifications we are seeking for this role include:

  • 10+ years of experience as a Business Analyst and be a senior level, experienced IT professional that can work with people at all levels
  • Excellent written and verbal communication skills
  • Experience documenting business process flows and the like using Visio and developing use cases and other business requirement artifacts
  • Strong Business Acumen with the ability to lead meetings and give presentations

If you have experience with eCommerce sales and understand typical customer service process flows, that is a plus but not required.  We have several large warehouse operations across the US and are the #1 seller on sites like Wayfair in several categories so there is a large volume of sales!

If you have the experience we've described above, please apply so we can begin a conversation with you about this new Senior Business Analyst opportunity.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.