Are you a Senior and experienced Business Analyst that can work with executives as well as technical professionals in understanding and documenting use cases and business process flows using tools like Visio? We are looking for an experienced Business Analyst with maybe some PM experience as well to work with our VP of Customer Service as well as other key executives and technical personnel on Salesforce upgrade projects, WMS projects, and the like.
We are seeking a Senior Business Analyst to join our team on a contract basis to start to partner and collaborate with department leaders and SMEs to improve, re-engineer, and automate business processes. You should have experience understanding documenting business process flows with Visio and developing Business Requirement Documents (BRDs). We are a leading eCommerce site and so prior experience with Salesforce and or Service Cloud would be a plus!
The qualifications we are seeking for this role include:
- 10+ years of experience as a Business Analyst and be a senior level, experienced IT professional that can work with people at all levels
- Excellent written and verbal communication skills
- Experience documenting business process flows and the like using Visio and developing use cases and other business requirement artifacts
- Strong Business Acumen with the ability to lead meetings and give presentations
If you have experience with eCommerce sales and understand typical customer service process flows, that is a plus but not required. We have several large warehouse operations across the US and are the #1 seller on sites like Wayfair in several categories so there is a large volume of sales!
If you have the experience we've described above, please apply so we can begin a conversation with you about this new Senior Business Analyst opportunity.