Job Description

Responsible for analyzing the business needs of clients to help identify business problems and propose solutions. The SD Business Analyst is also responsible for formulating the scope of the business processes and objectives as they relate to SAP and non-SAP systems and help ensure integration of SAP systems with other systems. Responsible for working with programmers (SAP and other technologies) and business owners to provide solutions, which are consistent with the company’s strategic direction and computing platform standards. Works closely on SAP and non-SAP specific projects and tasks, with key business and technical personnel, identifying and implementing automated or manual procedures or configuration changes.

CORE COMPETENCIES

Responsibilities

• Possess in-depth knowledge and hands-on configuration skills in SAP SD functional modules
• Have skills in troubleshooting issues, finding solutions, and providing recommendations to end users
• Ability to create clear, concise documentation, organize and/or conduct user training
• Provide guidance to business units for developing test and training plans and process documentation
• Provide day-to-day user support, as well as drive improved user productivity through developing and implementing new business process and system solutions.
• Provide support for month-end closing processes
• Have experience in requirement gathering, gap analysis, documenting design, project plan, test planning, training strategy and overall implementation planning with SAP methodologies
• Perform required annual maintenance testing related to SD functions after upgrade
• Possess knowledge of testing SD transactions and programs
• Be detail-oriented and capable of delivering a high level of accuracy
• Ability to multi-task between projects and production support is paramount, as well as the ability to prioritize urgent issues and users

· Maintain a working knowledge of SAP SD functional modules and the following various technologies:

• Perform other duties as needed

Problem Solving

• Have strong analytical problem-solving and conceptual skill
• Understand how various issues affect each other and the outcome of projects
• Exhibit confidence and the knowledge of related best business practices when solving business problems
• Improve existing methods by seeking opportunities to creatively transform current practices into fresh, alternative solutions

Communication

• Strong oral and written communication skills
• Interpersonal and consultative skills
• Ability to facilitate interactive design and functional specification sessions
• Facilitation skills
• Deliver informative, well-organized presentations
• Understand how to communicate difficult/sensitive information tactfully

Technical Understanding

• Participate in projects and provide leadership in analysis and functional/technical design
• Understand and analyze functional requirements and translate into efficient technical solutions
• Participate in reviews of project architecture to ensure the technical design meets the overall project requirements
• Thorough knowledge and execution of all processes within SAP functional modules
• Perform accurate analysis and effective diagnosis of operational issues and manage daily partner relationships
• Support SAP in outstanding issues and enhancements
• Test new SAP processes and procedures

Qualifications

• The individual must have a minimum of 2-4 years of SAP SD experience
• Work productively in a self-directed environment
• Ability to work in a diverse environment, understanding that clients are globally separate which may require working within time constraints
• Experience in SAP MM/PP and/or SAP TM modules are a plus
• Strong attention to detail and exceptional written and verbal communication skills, including the ability to bridge technical IT "speak" to the User's world of finance, sales and logistics

PROJECT RELATED COMPETENCIES

Analysis and Solution Definition

• Diagnose problems, develop and implement solutions in an SAP environment. Effectively understand relevant business processes so that they can be modeled in internal systems
• Review and edit requirements, specifications, business processes and recommendations related to proposed solutions
• Develop functional specifications and system design specifications for any new engagements
• Present knowledge of systems and/or business analysis design concepts
• Demonstrate proficiency in the applied use of systems and process analysis tools

Technical Recommendation and Testing

• Perform initial testing for any new development and lead the subsequent User’s testing efforts
• Ensure issues are identified, tracked, reported, and resolved in a timely manner
• Work with business owners to identify required changes
• Communicate needed changes to development team

Project Execution

• Assist in enforcement of project deadlines and schedules
• Openly accept feedback from Supervisor and apply it appropriately and accurately
• Communicate and apply project standards
• Manage resources in accordance with project schedule
• Consistently deliver high-quality service to the business community
• Understand the components of running a successful project

PROFESSIONAL QUALITIES

Leadership

• Follow through with commitments and foster mutual trust with clients and/or project team members
• Assume additional responsibility without being asked
• Encourage fellow team members to make innovative contributions and embrace new ideas
• Manage the process of innovative change

Teamwork

• Proactively initiate, develop, and maintain effective working relationships with team members
• Recognize the strengths and weaknesses of each team member and work with each accordingly
• Demonstrate the ability to cooperate with a variety of people and achieve results
• Facilitate effective team interaction

End-User Management

• Develop relationships with end-user personnel that foster client ties
• Communicate effectively with end users to identify needs and evaluate alternative business solutions with project management
• Continually seek opportunities to increase customer satisfaction and deepen client relationships
• Manage the end user’s expectations effectively