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SalesForce Product Analyst - Ringcentral

  • Location: San Francisco, 94107
  • Salary: 75.49
  • Job Type:Contract

Posted about 1 month ago

Job Title: SalesForceProduct Analyst - Ringcentral
Contract Opportunity: Contract/Contract-to-Hire Potential
Location: Remote
 
Our global SaaS Identity leader client has an outstanding opportunity! 

Position Summary:
The person in this role will be responsible for implementing projects, enhancements and providing production support related to Salesforce Service Cloud and RingCentral / InContact Telephony. This candidate builds trusted relationships with functional partners and teams that result in aligned focus on delivering outcomes supported by a clear technology and information strategy, process maturity, disciplined execution and predictable, high-quality delivery of day-to-day technology and information services.
 
Responsibilities:
  • Engages actively as a member of the Business Technology team to plan and execute against projects and enhancements
  • Partner with multi-functional teams to streamline and optimize the processes related to Customer Support
  • Work with business analysts, development, and admin teams in building solutions that support the scale for both business and IT
  • Craft business requirement documents, process level flows, user stories, functional specifications, and system design specifications
  • Establishes a predictable track record of agile and cost-effective delivery of measurable business outcomes and a focus on scaling the business while minimizing technical debt
  • Responsible for owning system configuration and user setup as needed. Configure fields, workflows, roles/permissions, page layouts, custom objects, custom record types, reports, saved searches and dashboards
Required Skills:
  • 5+ years of IT experience including 3+ years of hands-on implementation of Service Cloud
  • 3+ years of experience with telephony systems, contact centers and IVR
  • Proven experience implementing various projects/programs for Service Cloud, Communities, Lightning, etc
  • Demonstrated background in SaaS subscription-based Customer Support, Customer Success as well as Post Sales process, preferably with a high-tech company
  • Ability to lead and facilitate recommendations for solutions or improvements and reviewing solutions that can be accomplished through new technology or alternative uses of existing technology
  • Ability to both influence and operate effectively in a highly matrixed and global environment
  • Demonstrated track record of partnering effectively with global and geographically distributed teams to successfully deliver information and technology solutions
  • Experience with the Salesforce.com environment is required
  • Salesforce Certification Certifications preferred (Certified Administrator, Sales/Service Cloud Consultant)

Desired Skills:
  • Prior experience working in a SaaS company using cloud applications like Salesforce, NetSuite, Boomi, etc. is a plus

 
If this sounds like a fit for you, apply today!

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see MatrixRes.com/Benefits for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.