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Salesforce Business Analyst

  • Location: Charlotte, 28202
  • Salary: 53.2
  • Job Type:Contract

Posted about 1 month ago

Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package!

Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Position: SSalesforce Business Analyst 
Location: CHARLOTTE, North Carolina, 28202
Term: 12 months

Day-to-Day Responsibilities:

  • Collaborating with business users and technology to identify, document, and launch enhancements to Salesforce to support the needs of Corporate & Investment Banking.
  • Work with business leadership to understand business process requirements and translate requirements into a technology and process design in Salesforce.
  • Documentation and communication of business requirement stories for technology.
  • Participate in User Acceptance Testing of all Salesforce enhancements.
  • Perform ad-hoc data analysis as needed to support project activity.
  • Effectively communicate with business partners as it relates to CRM initiatives.
  • Support training efforts for new Salesforce feature launches.
  • Document processes and business requirements as well as articulate impacts to existing business processes.
  • Develop best practice project principles and metrics.
  • Establish and maintain strong relationships with business and technology partners.
  • Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives.
  • Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations.
  • Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business.
  • Work independently to make recommendations for support function by providing support and leadership.
  • Assist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience.
  • Collaborate and consult with team leaders in developing project plans, policies and procedures.
  • Provide leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partners.


Is this a good fit? (Requirements):

  • Salesforce (Administrator / Business Analyst) experience – platform understanding, ability to create reports and dashboards, and comfortable training users.
  • Agile experience (i.e. Product Owner) – understanding of Scrum framework, experience working with end users and development teams, writing user stories/acceptance criteria, and familiar with Jira.
  • Team-player, problem-solver, and self-motivated - Someone who can handle ambiguous tasks and dive into the details to figure out our next steps, suggestions, and/or questions. Someone who focuses on successful outcomes.
  • Financial Institutions experience
  • 4+ years of Management consulting, Strategy Consulting, or Business Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see MatrixRes.com/Benefits for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.