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Salesforce Application Support Analyst

Posted 3 months ago

We are seeking a Salesforce application support analyst (ASA) to work with key clients in South Carolina. As part of the level-2 support team, you will assist users of Salesforce technology. Initially, the support team will focus on Sales Force Automation (SFA) and Dealer Portal (aka, Communities) functionalities. 

This role will require a hybrid work schedule in Greenville, South Carolina. 

Future Duties & Responsibilities

  • Respond to incidents.
  • Understand integration points and recognize when integration issues must be referred to a source/target system owner.
  • Resolve problems by taking corrective actions in administrative functions of SFDC.
  • Resolve problems by making data-related changes as needed.
  • Recognize and evaluate source code issues that must be escalated to Level-3 team members.
  • Be available from 8:00 - 5:00 ET for the primary support activities.
  • Be willing to occasionally work off shift to support testing of production releases.
Required Qualifications:
  • Two or more years’ experience with Support Helpdesk
  • Working knowledge of the Salesforce Sales Cloud application
  • Working knowledge of Microsoft Windows and web browsers such as Chrome, Edge, Firefox and Internet Explorer
  • Good communications skills are must, as this role involves working with business users; managing expectations. Should be fluent in English and Spanish is optional.
Skill Set
  • 1-3 years of experience in Salesforce Community Cloud, Salesforce Marketing Cloud, Salesforce Service Cloud
  • 1-3 years of experience with APEX development language
  • Bachelor's Degree
  • Bilingual (English/Spanish) preferred, not required 

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see MatrixRes.com/Benefits for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.