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Sales Support Specialist

  • Location: Meriden, 06450
  • Salary: $50000 - $70000 / year
  • Job Type:Permanent

Posted about 1 month ago

Provide inside-sales support to field sales team and customers requesting technical commercial quotations for products and services. Key skills include ability to absorb and retain technical product knowledge; ability to multi-task and thrive in fast-paced environment; solid organizational, follow-up, and planning abilities; strong communication skills, both verbal and written; ability to work in a team environment. Position responsibilities include: answer incoming sales team and customer phone calls, inquiries, emails; probe for technical needs/requirements and recommend appropriate solutions; route qualified opportunities to the appropriate Account Manager and/or technical support staff for further development and closure; prepare product quotations and respond to formal RFQs; partner with the Account Managers to support their needs in the customer relationship cycle.

 

ESSENTIAL DUTIES:

  • Answer incoming sales team and customer phone calls, inquiries, emails swiftly and professionally
  • Probe for technical needs/requirements and recommend appropriate solutions
  • Route qualified opportunities to the appropriate Account Manager and/or technical support staff for further development and closure
  • Prepare product quotations and respond to formal RFQs
  • Utilize Excel to prepare basic financial evaluations/analysis on discounts & margins for quote pricing
  • Manage internal and external customer relationships and maintain strong communication and response, handling issues appropriately and in a timely manner
  • Partner with the Account Managers to support their needs in the customer relationship cycle
  • Work with other departments to meet objectives: Sales, Engineering, Physics, Service, Operations, Finance, Logistics

 

ESSENTIAL REQUIREMENTS:

  • Minimum Associates Degree in technical or science background
  • Ability to absorb and retain technical product knowledge
  • Strong written and verbal communications skills
  • Ability to multi-task, prioritize, follow-up, and manage time to meet deadlines
  • Sense of urgency, ownership and commitment to meeting internal & external customer needs
  • Ability to work in a team environment
  • Good organizational and planning skills, attention to detail
  • Solid skills in Microsoft programs: Excel, Word, PowerPoint, Outlook

 

ADDITIONAL REQUIREMENTS

  • Experience working with SalesForce or similar CRM tool
  • Working knowledge of SAP or similar ERP/MRP systems

 

AMOUNT OF EXPEREINCE REQUIRED:

1-2 years of customer service/sales related work

 

EDUCATIONAL REQUIREMENTS:

Minimum Associates Degree in technical or sciences area

 

Job Candidate Privacy Notice

Qualifications

Education

Required

Associates or better.

Experience

Required

1-2 years of customer service/sales related work



 

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see MatrixRes.com/Benefits for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.