Pay rate: $66.67/hr.
Location: Richmond, VA 23173
Term: 12 Months Contract
Day-to-Day Responsibilities:
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Interface with the local Customer Network Operations Center personnel.
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Support customer’s NOC Operations and Maintenance Engineering Staff to develop Operations Readiness.
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Establish documented processes and procedures to improve NOC visibility to the EMS’s and associated Network Elements.
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Enhance the Client Outage Management and Notification processes.
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Define IP MPLS provisioning standards and develop a consistent process guideline to further reduce fault restoration timelines.
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Provide continued On-The-Job (OJK) Knowledge transfer to Client NOC personnel.
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Provide technical support/troubleshooting for all Nokia network/services operational issues related to network or services to include MPLS, DWDM, and Microwave.
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Provide support to Architects in the development/testing of new services including LAB testing.
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Provide technical consultation to EOC group and Engineering staff (adhering to DE’s Architecture standards).
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Take lead in opening and managing the progression of Nokia TAC tickets associated with network and services.
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Proactively assess NSP alarms associated with network and services to engage the EOC group as needed.
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Develop operational MOPs as required to perform operational activities or nodal software upgrades.
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Provide knowledge transfer on MPLS.
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Monitoring and surveillance activities.
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Command Line Interface for Nokia routers and switches.
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NSP EMS Familiarization.
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New network element configuration/Network routing setup.
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IP Element configuration.
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Event detection and isolation/Fault resolution.
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Routine diagnostics and corrective action management.
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Evaluate customer skillsets and develop training plan.
Is it a good fit? (Requirements):
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Required to work onsite with Nokia customer in Richmond, VA.
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Must be Service Routing subject matter expert on Nokia NSP, knowledgeable on NOKIA 77xx Service Routing devices (Hardware/Software/Diagnostics).
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Must be strong communication skills, will work onsite with customer teams to provide support and assistance.