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Desktop Engineer

Posted 2 months ago

Our client is a multibillion-dollar company that provides end-to-end managed services, technology and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Position: Desktop Engineer
Location: Malvern, PA 19355
Hourly Rate: $41.52/hr.
Term: 6 Months Contract

Day-to-Day Responsibilities:
  • Working at the direction of the client Project Manager, and with Technical Leads, and Business Leads to assist in driving the deliverables for all activity.
  • Testing and assisting in the remediation of the client desktop image and delivery issues.
  • Manage PC Lab and hardware certifications.
  • Reporting on the performance of various facets of the desktop image across hardware and virtual instances.
  • Confirming the effective delivery of Business Technology (BT) solutions for client’s operating plan is on time and within budget.
  • Executing quality checks against the client image, installed applications, and supporting infrastructure.
  • Assisting in the remediation of any desktop issues that may arise from testing.
  • Tracking all issues and documenting the resolution.
  • Tracking the needed modifications to build and design documentation.
  • Providing recommendations on enhancements to the desktop image and delivery methods.
  • Scripting solutions to automate fixes, verify settings, and deliver enhancements to desktop or supporting infrastructure.
  • Working to address long standing issues in the environment that affect the desktop or originate from the desktop build.
  • Building and/or rebuilding client systems to test modifications to the build process on an as needed basis.
  • Revising and updating migration methodology for PCs and tablets.
  • Resolving 3rd level ticket resolution.

Is it a good fit? (Requirements):
  • At least 8 years of relevant experience
  • Desktop and laptop hardware troubleshooting
  • Windows 10 imaging and troubleshooting experience